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Eastern Communications

Posted 14 days ago

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Staff Solutions Engineer

Long Island CityRemoteFull-time

AI Summary

Staff Solutions Engineer providing technical pre-sales support for mission-critical radio communications systems to public safety, industrial, transportation, and utility markets, partnering with channel managers and dealers to develop winning technical strategies and deliver integrated solutions.

About this role

Are you inspired by the idea of supporting our nation’s critical infrastructure and securing communications for first responders, utilities, and transportation?
Are you a top-performer with experience in managing channel partners while also taking a lead in developing business to support channel partners year-over-year growth?
Are you interested in being part of a fast-paced, growing company with opportunities to expand your knowledge base across a multitude of mission critical communications technologies and product lines?
Company Overview
Eastern Communications, Ltd. is a critical communications provider based in Long Island City, Queens, NY. Founded in 1976, and acquired from original ownership in 2020, Eastern provides infrastructure, technical services, field replacement parts, and maintenance to a range of end users including public safety, transportation, utilities, and the federal government.

For more than 50 years, Eastern has built a reputation for technical excellence, innovation, and exceptional customer service. Strategic acquisitions of RACOM Corporation in 2023 and PMC in 2025 have expanded our capabilities and geographic reach, creating one of the largest mission-critical communications providers in the United States. Today, Eastern partners with industry-leading manufacturers to design, deploy, and support communications systems that help keep first responders, critical infrastructure, and communities connected when it matters most.

Role Overview
With the continued growth of the company, we are currently looking for a Staff Solutions Engineer to provide technical pre-sales support on radio communications system opportunities for Public Safety, Industrial, Transportation and Utility markets. This Staff Solutions Engineer will serve as the trusted technical advisor for Eastern's Dealer Channel, partnering with Regional Channel Managers to develop winning technical strategies and deliver industry-leading communications solutions.
The ideal candidate combines deep technical expertise with strong customer engagement skills and enjoys solving difficult engineering problems, learning new technologies, collaborating across disciplines, and translating complex technical concepts into practical solutions.

Duties and Responsibilities Include but are not limited to:

Sales & Customer Engagement

  • Partner with Regional Channel Managers to develop technical sales strategies.
  • Serve as a trusted technical advisor throughout the sales cycle.
  • Deliver technical presentations, product demonstrations, and solution workshops to drive sales enablement.

    • Solution Design

  • Develop integrated solutions using P25, DMR, LTE/FirstNet, microwave, dispatch consoles, IP networking, and related technologies.
  • Develop quotations, Bills of Material (BOMs), system drawings, and technical documentation.
  • Perform RF propagation studies and coverage analysis.
  • Provide technical support to Dealers in responses for RFPs, ensuring compliant, competitive, and compelling submissions.

    • Technical Leadership

  • Research and respond to technical inquiries across various vendor product lines.
  • Stay current on emerging communications technologies and vendor product portfolios.
  • Provide technical sales training to our Dealers on new products, engineering tools, and best practices.

    • Position Requirements

  • Bachelor’s degree in Engineering or equivalent experience.
  • 5+ years in a pre-sales or system engineering role.
  • Proven experience providing customer-facing technical pre-sales support, solution design, and engineering consultation through direct customer and Dealer engagements.
  • Demonstrated ability to solve complex engineering challenges through sound technical judgment, continuous learning, and innovative solution design.
  • Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Visio.

    • Preferred Qualifications:

  • Experience designing mission-critical communications systems utilizing P25 and DMR conventional and trunked radio systems, microwave backhaul, and dispatch console platforms.
  • Experience with engineering software used for RF propagation modeling, in-building wireless (DAS) design, and microwave path analysis, including tools such as RAPTR, EDX SignalPro, IBwave, Pathloss, or equivalent platforms.
  • Experience using AI productivity tools (e.g., Microsoft Copilot, ChatGPT, Claude, or similar) to improve engineering, proposal development, technical writing, and workflow efficiency.

    • Location & Travel:

  • Remote (Eastern or Central Time Zone).
  • Located within approximately 50 miles from a major airport.
  • Approximately 25% travel.

    • Skills

    ChatGPTClaudeDispatch ConsolesDMREDX SignalProExcelIBWaveIn-building Wireless (DAS) DesignIP NetworkingLTE/FirstNetMicrosoft CopilotMicrosoft OfficeMicrowave BackhaulMicrowave Path AnalysisP25PathLossPowerPointRAPTRRF Propagation ModelingVisioWord

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