STEP Case Manager

ESSENTIAL FUNCTIONS:  

1. Provide case management for transitional-aged youth clients who are actively experiencing homelessness.

1. Support clients with crisis intervention, resource navigation, advocacy, mentalhealthand housing support. 

1. Support program implementation, documentation, and compliance. 

Case Management: 

1. Complete client intakes to assess client needs and program eligibility. Provide ongoing intensive case management in collaboration with outside agencies to securewrap aroundservices for an ongoing client caseload of up to 14 active clients and around 20aftercareclients.  

1. Develop 90-day case plans for clients to meet immediate and longer-term needs; work with each client to achieve document readiness for housing programs, develop safety plans; develop short and long-term goals with clients, including a safe and stable housing plan. 

1. Work with clients on behavioral contracts when needed, to work toward successful exits. 

1. Maintain precise andaccuratedocumentation of client goals and needs, case management services delivered, includingmaintainingclient files and service entries in the Center’s client database and HMIS.  

Client Advocacy and Support Services: 

1. Assistclients who are in crisis with safety planning and building healthy coping skills.  

1. Assistclients in overcoming barriers to achieving case goals in the areas of housing, transportation, employment, education, mental health, sexual health, healthcare,foodand basic needs.  

1. Establish and strengthen relationships with community referral partners tomore effectively navigate available resources and advocateon behalf of clients toassistthem in progressing toward their individualized goals.  

1. Assistin other housing services like serving meals,facilitatingbi-weekly house meetings, workshops, and other shelter-related duties. 

Support Program Implementation, Documentation, and Compliance:  

1. Accurately and completely record client profile information, all services provided to clients, and client progress/successes in the client data systems daily per agency guidelines.  

1. Collaborate with and contribute to building  a robust referral database and standard operating procedures to assist clients in accessing LGBTQ+ culturally affirming housing, medical and mental health service providers, legal aid, crime victim services, subsidized health insurance coverage, public assistance programs, government issued identification, and LGBTQ+ affirming business and professional services, faith communities, sports leagues, social and activist groups, and arts and cultural organizations, amongst others.  

1. Develop relationships with service providers to ensure the Center’s community resource information isaccurate, relevant, affirming, and accessible.  

1. Coordinate meetings, activities, and workshopsrelevant to the program.  

General Duties: 

1. Function as an essential member of the Programs Team and Housing Department.  

1. Staff and support Housing,Center,and collaborative partner events.  

1. SupportHousingteam with coverage when needed. 

1. Participate in staff meetings, planning meetings, committee meetings, and other external collaborative meetings as needed.    

1. Collaborate with programs, development, and operations staff, as well as external partners, to maximize the reach of Center programs and advocacy efforts.  

1. Stay actively informed about Center and community resources andassistclients with resources and referrals.  

1. Maintain healthy boundaries with community members who are experiencing homelessness, substance use disorders, sexual/physical assault, bullying, mental health crisis, and other vulnerabilities.   

1. Handle a variety of special projects and other related duties, as assigned. 

QUALIFICATIONS AND EXPERIENCE: 

1. Knowledge and understanding of the issues, needs, and interests of LGBTQIA2S+ youth, including a thorough understanding of the intersections of race, national origin, and the spectrum of gender and sexual identities.  

1. Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in an intersectional environment. Knowledge of trauma-informed and client-centered philosophy and a commitment tomaintainstrict confidentiality with client and organizational information.  

1. Ability to work independently and as part of a team.  

REQUIREMENTS: 

1. Passion for the Center’s mission and work to create a region where LGBTQ people thrive and a commitment to follow all policies and procedures of the organization.  

1. Education: Bachelor's degree in social services field; 4 years of youth-focused case management experience may be substituted for formal education.  

1. Experience: A minimum of 2 years of experience working directly with youth from diverse communities isrequired. Experience with trauma-informed interventions and working with clients who have experienced trauma is preferred.   

1. Proficiencyin English isrequired; Bilingualproficiencyin Spanish is preferred.  

1. Computer/Office Equipment Skills: Proficiencyworking with Microsoft Office, particularly Outlook, Word, Excel, PowerPoint, OneDrive, and Teams.  databasesystems,and social media tools.  

1. Access to reliable automobile transportation with a valid driver’s license and proof of insurance is