Store agent

Store agent

We are changing the world of television by creating an innovative way to watch TV directly from the motherland anywhere around the world. We invite you to join our growing company and to contribute to the revolution of how people watch TV. Our employees are our pride and our most valuable asset. If you always dreamed of working in a fun environment with an open organization structure and solid management and your culture fits our culture then we are the right place for you!

COMPANY CULTURE

• Integrity is in our DNA

• Employees are our family

• We are young, very ambitious and dedicated to achieving success

We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company even better.

Store Agent is responsible for caring for our customers, solving their issues and for building lasting relationships with them.

Daily activities include:

1. Help customers with technical questions and payment requests

2. Process orders and payments in the CRM system

3. Handle complaints and retain cancellations

4. Troubleshoot technical issues with Set-Top-Boxes and networks

5. Prepare packages for shipment and process incoming packages

6. Count inventory

7. Contribute to product and service improvements

8. Foster open and constructive communication to ensure a consistently exceptional experience

9. Contribute to a positive working environment

10. Comply with company's rules

Qualifications

Store Agent must have natural diplomatic skills, tact, and patience to deal with all kinds of situations and customers. The good news is that we have many happy customers!

Required skills and experience:

1. Must be fluent in Russian and English

2. Great listening and communication skills

3. Ability to simultaneously handle multiple tasks

4. Positive and friendly attitude

5. Strong organization and follow-up skills are essential

6. Flexibility to work different shifts and on weekends

7. Ability to adapt to different customers

8. Ability to maintain composure under pressure

9. Knowledge of the computers, networks, TVs, phones and CRM software

10. University degree is recommended but is not necessary

11. Knowledge of Polish Language would be a bonus

12. Read Delivering Happiness by Zappos CEO Tony Hsieh

Additional Information

Benefits that are awaiting you if you join us:

1. Opportunities to develop professionally

2. Friendly, professional, highly motivated and productive team that wants to develop professionally

3. Creative Environment where You will never be bored!

Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! Join us!

Press "I'm interested" and submit your application. We would love to see in comments an explanation of why we should hire you for this position.