Store Manager - Aeon Mall Ha Dong/Hai Phong

Title: Store Manager - Aeon Mall Ha Dong/Hai Phong - Fuku

URL Source: https://apply.workable.com/j/B6BB11BE12

Markdown Content: About the company:

Xiaomi is a global technology leader specializing in the design, development, and sale of innovative consumer electronics and smart hardware. Known for its high-quality products at accessible prices, Xiaomi is committed to creating a seamless ecosystem of smart devices. With a strong presence in over 100 countries, Xiaomi is dedicated to delivering cutting-edge technology and exceptional customer experiences. The company fosters a dynamic and inclusive work environment, encouraging innovation and professional growth.

Job responsibilities:

• Oversee daily operations of the Xiaomi store at Aeon Mall Ha Dong/Hai Phong, ensuring smooth and efficient functioning.

• Lead, train, and motivate the store team to achieve sales targets and deliver excellent customer service.

• Monitor and analyze store performance metrics, including sales, customer satisfaction, and inventory levels, to identify areas for improvement.

• Develop and implement strategies to drive foot traffic, increase sales, and enhance the overall customer experience.

• Ensure compliance with company policies, procedures, and standards, including visual merchandising and store cleanliness.

• Manage inventory levels, coordinate stock replenishment, and minimize stock discrepancies.

• Handle customer inquiries, feedback, and complaints professionally to maintain high levels of customer satisfaction.

• Prepare and present regular reports on store performance to senior management.

• Collaborate with marketing and regional teams to execute promotional campaigns and events.

• Maintain a safe and secure environment for customers and staff by adhering to safety and security protocols.

Job requirements:

• Bachelor’s degree in Business Administration, Retail Management, or a related field is preferred.

• Proven experience as a Store Manager or in a similar retail management role, preferably in the consumer electronics or technology sector.

• Strong leadership and team management skills with the ability to motivate and develop staff.

• Excellent communication and interpersonal skills to build strong relationships with customers and team members.

• Results-driven with a track record of achieving sales targets and improving store performance.

• Proficient in using retail management software and Microsoft Office applications.

• Strong problem-solving and decision-making abilities with attention to detail.

• Ability to work in a fast-paced environment and adapt to changing priorities.

• Fluency in Vietnamese and proficiency in English is required.

• Flexibility to work weekends, holidays, and extended hours as needed.

Job benefits:

• Competitive salary and performance-based bonuses.

• Opportunities for career advancement within a global technology company.

• Comprehensive training programs to enhance professional skills and knowledge.

• Health and wellness benefits, including medical insurance.

• Employee discounts on Xiaomi products and services.

• Dynamic and inclusive work environment fostering innovation and collaboration.

• Paid time off, including annual leave and public holidays.

• Regular team-building activities and company events.

• Supportive management and a culture of recognition and appreciation.