Posted 42 months ago

Store Manager

San JoseOn-siteFull-time

AI Summary

Store Manager oversees store operations, staffing, and performance to hit sales targets and deliver excellent customer service in a retail environment.

About this role

At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.

We’re on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You’ll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You’ll be a retail maverick that can handle anything that comes your way. You’ll be a believer in developing talent and providing the best customer service in the mall. In short, you’re a superhero.

WHAT YOU'LL DO

Ensure that your store achieves the sales plan and/or comp sales goals. It’s not all about the Benjamins, but then it kind of is

Recruit, develop, and retain a super collaborative and passionate team to run your store alongside you

You’re the leader of the band, and you love to create buzz and customer engagement through staying connected on social media, store web applications, and clienteling

Lead an operationally sound business; you’ll bring the right balance of organizational structure, delegation & autonomy, and customer first selling practices

Keep watch (like the Night’s Watch) on shrink/loss prevention, payroll hours, schedules, and external factors that will affect business

Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback

Run sales reports and use data to help guide your strategy to hit sales targets

You’ve got the keys to the kingdom, and you’re not afraid to use them! You’re willing to adapt to new technologies, communicate company policies & procedures, and control supply ownership (spending only as needed)

Deliver the goods - you’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time

Every Fellowship needs a Gandalf! Ensure that you’re continually building a bench of equally talented, passionate staff through mentorship, recognition, and feedback

WHAT YOU'LL NEED

At least 1-2 years of retail store management experience; you’ve led teams to success and want to experience more of it. You’ll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting, scheduling, merchandising)

A high school diploma or GED equivalent. If you have a degree, even better

Roll with the punches! Retail is a fast-changing industry and you like catching curveballs thrown your way

Open-minded and inquisitive regarding pop culture fandoms & music trends

The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds

Skills

ClientelingCommunicationCustomer ServiceData AnalysisLoss PreventionMerchandisingPayrollPerformance ManagementPlanogramsRecruitingRetail Store ManagementSales ReportingSchedulingStore OperationsTeam LeadershipTraining And DevelopmentVendor Coordination