Strategic Business Transformation Specialist, CEO Transformation Office

If you are looking to excel and make a difference, take a closer look at us…

Responsibilities:
1. AI & Operational Process Modernization

• Unstructured Problem Solving: Deconstruct complex, ambiguous business and operational bottlenecks across the Bank into structured, actionable problem statements and execution plans.
• Process Re-engineering & Automation: Map end-to-end workflows, eliminate friction points, and co-design future-state target operating models (TOM) using Lean principles and modern workflow technologies.
• Micro-AI & Quick-Win Enablement: Identify, track, and deploy rapid AI and automation tools (e.g., GenAI, prompt tools, RPA, decisioning engines) to liberate front-line operational capacity.
• Strategic Root-Cause Analytics: Analyze operational failures and high-priority escalation patterns (e.g., CX friction points, process breaks) to synthesize systemic insights and build automated/scalable remedies.

2. Strategic Project Delivery & Cross-Functional Orchestration

• High-Impact Project Execution: Drive end-to-end delivery of strategic transformation initiatives from conceptualization through value realization.
• Cross-Functional Alignment: Partner seamlessly with business unit heads, peer transformation leads, and dedicated matrix IT squads (Architecture & Delivery) to remove execution blocks.
• ROI & Benefits Tracking: Define key performance metrics (FTE capacity freed, cycle-time reduction, cost efficiency) and monitor value capture across transformation projects.
• Agile Change Agent: Facilitate team adoption of digital-first mindsets, rapid prototyping, and automated tools across business units.

3. Executive Governance

• Management Committee Secretariat: Serve as the secretariat for the Management Committee (MC). Prepare meeting agendas, draft high-quality papers, and take accurate minutes to ensure clear tracking of all executive decisions and action items.
• Strategic Forums & Offsites: Assist in structuring and facilitating senior management alignment sessions, transformation workshops, and executive offsites.

Skills & Experience We Are Looking For:

• Bachelor’s degree in Business, Finance, Economics, Engineering, Computer Science, or a related quantitative field. Strong numeracy skills and a high aptitude for logical reasoning are essential.
• 2–4 years of experience within Management Consulting, Banking Management Associate programs, or High-growth FinTech / Tech Scale-up teams. Demonstration of a "T-shaped" competency profile—deep expertise in a core area with a broad ability to collaborate across disciplines—is highly valued.
• Fresh graduates are encouraged to apply.

For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/

We appreciate your application and will be in touch with shortlisted candidates regarding next steps

Realise your full potential at Hong Leong Bank by applying now.