Strategic Service Account Manager

Key Responsibilities

Strategic Customer Relationship Management

• Own and develop the global service relationship with assigned key accounts.
• Build long-term partnerships with customer stakeholders at operational, technical, and management levels.
• Develop and execute strategic account plans aligned with customer business objectives.
• Ensure a seamless transition from new equipment projects to lifecycle service activities.
• Act as the customer's advocate within GEA while balancing business objectives.
• Manage service-related escalations and drive effective resolution.

Service Sales & Business Development

• Drive profitable growth across the complete GEA service portfolio.
• Identify new opportunities within the installed base.
• Prepare and present technical and commercial proposals.
• Negotiate commercial terms and delivery expectations.
• Manage a healthy CRM opportunity pipeline and support forecasting activities.
• Deliver Order Intake, Revenue, and Profitability targets.

Technical Consulting & Project Coordination

• Develop a strong understanding of GEA technologies and customer processes.
• Provide first-level technical guidance and support.
• Translate customer needs into effective internal solutions.
• Coordinate expertise from Engineering, Product Management, Customer Support, and Field Service teams.
• Monitor the execution of strategic service projects and ensure customer commitments are met.
• Promote best practices to improve equipment reliability, performance, and productivity.

Digitalization & Continuous Improvement

• Promote the adoption of GEA's digital service platforms and connected solutions.
• Support customer onboarding and implementation of digital monitoring and predictive maintenance tools.
• Identify opportunities to enhance customer experience through digital services.
• Contribute to continuous improvement initiatives and maintain accurate CRM and Installed Base data.
• Gather market intelligence on customer needs, competitor activities, and industry trends.

• Bachelor's Degree in Mechanical Engineering, Industrial Engineering, or a related technical discipline, or equivalent experience.
• Minimum 5 years of experience in Service Sales, Aftermarket Sales, Technical Sales, Customer Support, or Account Management within an industrial equipment environment.
• Experience in pharmaceutical, food processing, or industrial manufacturing industries is highly desirable.
• Proven track record in strategic account management and customer relationship development.

Skills & Competencies

• Strong technical aptitude and problem-solving abilities.
• Excellent commercial, negotiation, and business development skills.
• Customer-centric mindset with a strong sense of ownership.
• Strategic thinking and long-term relationship-building capability.
• Strong communication and presentation skills.
• Ability to influence and collaborate effectively within a global matrix organization.
• Proficiency in CRM systems, SAP, and Microsoft Office.
• Professional proficiency in English is required.
• Knowledge of French, Dutch, or other European languages is considered an asset.

What We Offer

• A strategic and highly visible role within a leading international technology company.
• The opportunity to work with key global customers in the Pharma & Food industries.
• A dynamic, innovative, and customer-focused environment.
• International exposure and career development opportunities.
• A competitive compensation and benefits package.

Additional Information

• Location: Wommelgem, Belgium
• Travel: Approximately 20% international travel
• Reporting Line: Director Service Sales / Head of Customer Service