Strategic Training & Quality Intern

Vestiaire Collective is the leading global platform for desirable pre-loved fashion and a pioneer in transforming how people consume fashion.

Our mission is simple: make circular fashion the norm, not the exception.
Through technology, expertise, and a highly engaged global community, we enable millions of people to buy and sell fashion in a more sustainable way.

Founded in Paris in 2009, Vestiaire Collective is now a globally scaled marketplace with offices in Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City, and logistics hubs across Europe, Asia, and the US.

Today, we are a team of around 600 people from over 50 nationalities, united by a shared ambition: to drive meaningful change in the fashion industry.

Our values, Activism, Transparency, Dedication, Greatness, and Collective, shape how we build, collaborate, and grow every day.

As our Strategic Training & Quality Intern, you will be the backbone of the CS team. You’ll sit at the intersection of operational excellence and brand voice, ensuring our global Customer Service (CS) teams have the right tools, knowledge, and data to deliver a seamless Customer Experience.
You won't just be updating documents; you’ll be helping us redefine how circular fashion feels for millions of users.

1. Knowledge management & content guardian

● Knowledge base mastery: Keep our internal knowledge base clean and up-to-date.
You’ll ensure that every process reflects our latest guidelines.

● Academy refresh: Align training materials in our Academy with Knowledge base updates. You’ll help create "Explain like I'm a Pro" content that is scannable and engaging for our agents.

● Brand voice: Audit macros and internal guides to ensure our voice remains warm, clear, and professional.

2. Data insights & performance analysis

● Performance deep-dives: Conduct high-level analysis on CSAT and E-Reputation (Trustpilot, social sentiment) to identify trends.

● Quality analytics: Leverage Data from our QA tool to spot coaching opportunities and celebrate our wins.

● Knowledge optimization: Analyze knowledge base search trends and usage data to identify knowledge gaps and improve content discoverability for the teams.

3. E-Reputation support

● Assist in monitoring brand sentiment across platforms.

● Help draft empathetic, solution-oriented responses that turn detractors into brand
advocates.

● A natural communicator: You have an impeccable command of English. You know how to be professional without being "corporate."

● Data-informed: You aren't afraid of a spreadsheet. You can look at a Quality Score and tell the story behind the numbers.

● Luxury mindset: You understand that in the second-hand market, trust is our most valuable currency.

● Organized & agile: You can balance long-term projects (like an Academy audit) with the fast-paced daily needs of a global team.