Strategy & Ops Analyst

Run recurring operations processes end to end across billing, banking partners, and client reporting — following documented SOPs, hitting the deadlines, and flagging exceptions early

Automate the work itself: build, test, and maintain Claude replacing manual steps, with the goal of eliminating manual work rather than just completing it

Monitor daily and weekly operations, triage what's real, resolve what you can, and escalate what you can't

Document everything in Notion: keep process pages, exception logs, and trackers current so any process you own is transferable to someone else on day one

Bring a process efficiency mindset: identify bottlenecks, propose improvements, and redesign workflows while safeguarding the accuracy and audit trail that financial operations demand

Partner with Product, Engineering, Compliance, and Sales to turn recurring manual fixes into permanent product fixes, and to support new launches on the operations side

Fluent Portuguese and English. Jeeves is a global company and English is the language we use internally between regions. Spanish is a plus.

0–2 years of experience. Recent graduates are very welcome — a degree in business, economics, finance, accounting, engineering, or a related field, or an internship in operations, finance, consulting, or fintech

Genuine excitement to work with AI tools like Claude every day, and interest in building automations rather than only using them. No prior experience required, but curiosity and willingness to experiment are non-negotiable

Strong spreadsheet skills (pivot tables, lookups, building and maintaining recurring files). Comfort with SQL, or a real appetite to learn it quickly — we live in Metabase

Strong attention to detail. This work touches client money, invoices, and credit limits; you catch things others miss and take documentation seriously

Highly adaptable; you handle shifting priorities and ambiguity well and can switch context across processes, regions, and products without losing rigor

Comfort with repetitive, documentation-heavy work, paired with the instinct to systematize and automate it rather than just power through it

Clear written communication in both languages, for client-facing and internal correspondence

Nice to have: fintech, banking, or startup experience; exposure to Python, SQL, or Apps Script; familiarity with Notion, Slack, HubSpot, or Linear