Student Accounts Coordinator

High Point University’s Student Account department is seeking a Student Accounts Coordinator. This position is responsible for helping to maintain an undergraduate account assignment in order to assist in facilitating the invoicing and collections of tuition statements, including coordination of insurance charges, miscellaneous departmental charges, monthly payment plans, scholarships and 529 plans. Monitor accounts receivable balances and send delinquent notices when needed. Answering phone calls consistently to help parents and students manage accounts. As directed this position will handle making adjustments to individual student accounts as needed.

QUALIFICATIONS:

Education, Experience and Training:

• Bachelor’s in related discipline preferred or equivalent experience preferred.
• Associate’s Degree or equivalent experience required.
• Minimum 4 years related experience including customer service and high-level administrative or office management experience required.

Knowledge, Skills, Ability:

• Ability to work confidently and competently under tight deadlines and flexibility to adjust to changing priorities.
• Ability to work in a fast-paced environment.
• Knowledge and ability to use Microsoft programs efficiently at an intermediate level for Word and Excel specifically.
• Website management a plus.
• Competent to learn and utilize multiple information systems.
• Strong interpersonal skills and good negotiation skills to manage dispute resolution.
• Ability to appropriately handle confidential information.

ESSENTIAL FUNCTIONS:

• Coordinates timely communication to accurately provide account details, due dates, and documentation required.
• Provides positive, courteous and complete verbal and written responses to inquiries from customers; students, parents, internal departmental offices, and team members.
• Documents communications and account contacts using departmental software and scanning processes.
• Collaborates and strategizes with team members and supervisor to solve, streamline and strengthen internal processes.
• Helps to manage monthly payment plans on account assignment, assessing accuracy of plan set-up, monitoring timely installments, and closing plans appropriately.
• Assists in other office functions as needed during high volume periods.

SUPERVISORY RESPONSIBILITIES:

NONE

ACCOUNTABILITY:

• Report directly to the Associate VP of Student Accounts.

For more information about this position, please contact Megan Inch, Associate VP for Student Accounts and Financial Planning at minch@highpoint.edu