Student Experience Coordinator, Sp'27 (Shanghai, China)

Learn more about IFSA at https://www.ifsa-butler.org/

In this position, your responsibilities would include:

• Coordinating and supporting weekly activities, excursions, orientations, pre-arrival webinars, and other relevant activities.
• Supporting academic management of programs, including classroom reservation and class schedule coordination, course materials and co-curricular activities.
• Assisting in arranging internship projects, including facilitating internship placement process, internship seminar course, and communications with supervisors and interns; developing and maintaining internship network.
• Assisting with application for program visas and residence permits, including accompanying students to physical exam and relevant visa offices as needed; tracking changes in relevant policies, and promptly reporting any issues or new situations to the supervisor.
• Coordinating housing arrangements, inspecting dormitories before semester starts; assisting with dorm room preparation and Internet set up; timely arranging for cleaning and settle all expenses after semester ends.
• Assisting students in handling their daily needs, including medical treatment, and accompanying students to seek medical treatment as needed; assisting with local bank account opening and SIM card.
• Assisting in arranging activities, weekly newsletter and appointments planning, leading tours and visits as needed.
• Documenting contracts and relevant documentations properly and submitting financial reports as required and on a monthly basis.
• Responsible for the recruitment and daily management of host families, monitor and report any issues found.
• Monitoring students’ integration and well-being through regular communications.
• Supporting the planning and delivery of custom programs. 
• Contributing to emergency response and student incident management based on established protocol.
• Assisting in daily office procurement; arranging regular cleaning of the office; maintaining safety of company property; assisting in the reception of visitors.
• Completing other tasks assigned by the supervisor.

Requirements, Work Experience and Education 

• 1-2 years of work experience in sectors such as higher education, tourism, event planning, non-profit, or hospitality
• Strong time management and planning skills, with the ability to work independently to execute time-sensitive tasks and duties successfully
• Strong attention to detail in creating internal and external documents and in managing program and administrative data
• Strong digital competencies, including the ability to engage with multiple systems, e.g. database platform Salesforce
• Ability to cultivate and model practices and behaviors that reflect IFSA’s organizational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impact
• Proven ability to work well in a team and to engage effectively with colleagues across an organization
• Ability to engage with and support students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students
• Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed
• An ability to respond calmly and professionally to emergency situations
• General knowledge of university system and student life
• Undergraduate degree is required
• The legal right to work in China and physically reside in Shanghai

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important perspectives, experiences and skills that we haven’t considered. If this describes you, please don’t hesitate to apply and tell us about yourself.

Physical & Work Environment

• Working on a computer, placing phone/video calls.
• Required to navigate and travel around the city and for excursions, potentially outdoors in the heat or cold
• Occasional physical activities such as arranging chairs/tables in conference room settings.

• Ability to work outside of local business hours, due to the nature of some activities, excursions and student support.

To Apply

To apply, please submit your cover letter and CV for this position via IFSA’s career page: https://www.ifsa-butler.org/connect-with-us/ifsa-job-openings/

In your cover letter, offer a compelling “Why” statement as to your suitability to the role using the job responsibilities and organizational commitments as a framework.

Review of applications will begin immediately, and the position will remain open until filled. 

IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.