Student Job - Hearing Care & Customer Service Coordinator for a Hearing Care Startup | Part-time | Port St. Lucie, FL

Migelino is a Swiss-US online hearing healthcare company offering high-quality hearing solutions and hearing aids at fair prices. Through our telehealth platform, we distribute hearing aids from renowned brand manufacturers and provide comprehensive care for our customers. Our model is already well-established in the Swiss market, and we've expanded into the US.

We're looking for a versatile, reliable team member to support our small team at a dynamic startup. If you have a passion for people and technology and want to help shape a young, growing company, we'd love to hear from you.

Tasks

The Role

This is an in-office, part-time position at 16 hours per week, worked across 2 fixed days (Wednesday, Thursday, or Friday) at our Port St. Lucie office. Flexible work schedules will be considered for the right candidate. Responsibilities are varied and will shift somewhat based on business needs, but generally include:

• Shipping & Fulfillment: Pack, label, and ship customer orders of hearing aids and accessories; manage inventory and incoming/outgoing packages on-site.
• Customer Support: Serve as the primary point of contact for customers facing issues (defects, troubleshooting, etc.).
• Fitting Support: Assist the licensed provider in preparing for and coordinating customer’s hearing aid fittings (device prep, scheduling, documentation, and follow-up logistics).
• Repairs: Coordinate repairs with manufacturers and assist with minor repairs directly.
• Administration: Support administrative tasks as needed: purchasing, accounts receivable, communication with ENT specialists, and similar work.
• Business Development: As a startup, we're constantly evolving. Your ideas and initiative in helping drive Migelino's growth are welcome.

Requirements

Qualifications

• Affinity for digital tools and comfort working in a startup environment
• Willingness to learn about hearing aids, hearing acoustics, and our online care model. No prior knowledge required
• Experience in logistics, sales, or customer support is a plus
• Independent, structured approach to work, with flexibility and a strong willingness to learn
• Experience in hearing acoustics is a bonus, but not required
• Genuine, honest approach to customer care
• People-oriented, with a real interest in customer interaction
• Able to reliably commute to the Port St. Lucie office on scheduled workdays

Benefits

Why Join Us

• A unique opportunity: work in an innovative startup rather than a retail setting
• Autonomy: work on a small, flexible team, often independently, with a direct line to the Managing Director / US CEO
• Learning: deep, hands-on exposure to the field of hearing healthcare. We'll teach you what you need to know

Compensation

$20/hour

Shape the future of the hearing aid industry with us, we look forward to receiving your application!