Studio Lead - Boerum Hill

Role Description

JETSET Pilates Boerum Hill in Brooklyn is seeking numerous Studio Leads! The Studio Lead is a dynamic team member that provides exceptional service to clients, assists instructors, and creates a friendly and welcoming environment in studio. The position is responsible for assisting with opening duties, re-filling studio supplies and inventory, responding to client emails and phone calls, checking-in and checking-out clients, processing sales and retail transactions, maintaining an organized studio, staying up-to-date on all policies and prices, engaging with clients, and closing duties. The Studio Lead is a part-time to full-time position with shifts available in the morning, afternoons, evenings, and weekends.

Assist in delivering the ultimate boutique fitness experience to every client, every time

Provide the highest level of customer service to all clients and visitors upon arrival

Greet and check-in clients professionally upon arrival

Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately

Utilize Axle and Mindbody for lead generation, sales, and scheduling

Sell memberships and class packages in-person, online, and over the phone

Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)

Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month

Create content for digital marketing

Assist in opening and closing duties

Address client questions, concerns, and feedback promptly and professionally

Maintain a clean and safe studio

Process retail sales and restock inventory as needed

Experience working in client-service roles such as concierge, receptionist, restaurants, retail, and hospitality

Experience working in team environments

Experience with white glove service or luxury fields

Highly proficient with computers, tablets, and applications

Excellent verbal and written communication skills

Demonstrated ability to multi-task

Self-Motivated