Supervisor- Chucs- Harrods

Position: Restaurant Supervisor

Report to: Restaurant Management Team

Main function of post: The day-to-day management of the restaurant ensuring service standards are met and company policies and controls are implemented

Supervisory responsibilities: Of all the front of house employees

Hours: Significant flexibility will be required to meet business needs, working 5 days out of 7 including weekends

Main duties to include:

1. Customer Service:

Ensuring that all restaurant employees meet the standards required when dealing with

customers

A full food and wine knowledge to CHUCS Restaurant standards

Regularly upsell products

Ensure employees are smiling and looking like they are enjoying themselves

2. Maintenance and Cash Controls (assist the Restaurant Management Team):

Ensure all cash handling procedures are carried out to company standard and that all differences are reported and investigated.

Maintenance issues are reported and logged

3. Health and Safety/Food Hygiene:

Ensure current Health and Safety and Food Hygiene legislation is met

Work with the Club Management Teams and Executive Chef to ensure all areas of concern are dealt with, including up to date HACCP’s

4. Customer complaints:

Deal with complaints and take full responsibility

Ensuring compensation is given at appropriate and agreed levels.

Reporting of all complaints to the Restaurant Management Team

5. Training and Development:

Assist with the training and development of new employees

6. Brand Development:

Ensure that the brand standards are met across the club.

Promote the brand and its values at all opportunities.

8. Miscellaneous:

Adhoc projects.

Assisting in raising the profile of CHUCS Bar & Grill

Any other reasonable requests from the Company Directors