Supervisor (M/W) - Full-Time - Amsterdam

We are looking for a full-time Supervisor to support our team in Amsterdam !

Sales

● Achieving personal targets and the KPIs set by APM

Customer Service

● Ensuring the team delivers exceptional customer service and supporting the resolution of customer complaints

VM

● Embodying the APM brand image through the five senses and visual merchandising, alongside the Store Manager

Operations

● Ensuring compliance with company standards and procedures, alongside the Store Manager

● Standing in for boutique management during the Store Manager's occasional absence

Human Resources

● Ensuring the team follows standard operating procedures and codes of conduct

● Guiding the team daily towards achieving its sales targets

● Supervising Senior Sales Advisors and Sales Advisors; observing their performance and providing timely guidance

Management

● Gathering market intelligence (competitor performance, trends, market environment, brand assortment, footfall, etc.) and reporting back to the Store Manager

● Working with the Store Manager on stock management and cost tracking

Requirements

Candidate Profile

● You love APM Monaco!

● You have a successful first experience as a Senior Sales Advisor, with the desire to move into team supervision

● You have some initial experience in luxury/fashion retail and a feel for visual merchandising

● You can read basic sales reports and react quickly on the ground

● You have a good sense of organisation and know how to rally a team day to day

● You are fluent in English

● You are agile and know how to show flexibility when needed