Supplier Escalation and Performance Manager APAC

Supplier Escalation and Performance Manager APAC

Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets. 

ContiTech is one of the world's leading material experts for industry applications. The Continental group sector offers its customers reliable, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0 billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America.

Key targets of the job profile: Support WW SQM Organization to Purchasing, Supplier Development, Project Management, R&D, Supply Chain Management, Sales and BA Quality Management regarding , leading Improvement Programs with Serial Production Suppliers, drive the Supplier Escalation Process across the entire BA and support the Plant SQAs on Supplier Complaint Management Process.

1. Leadership

▪ Providing SQM Team with the necessary resources to perform the Strategic, Technical and Plant Service
   functions
▪ Coordinating and execution of SQM strategy globally
▪ Ensuring our WW procedures fullfills our Customer Requirements

2. Cooperation

▪ WW support & coordination in supplier affairs with external OEM and Serial Production Suppliers
  with the internal functions like Purchasing/Supplier Development/Production/ Plant Quality and
  Purchasing, Supply Chain and Sales 
▪ WW cooperation with technical areas such as R&D, Project and Quality Management  

3. Supplier Escalation / Supplier Improvement 

▪ Executing and supporting Supplier Complaint Management on request in BA Plant
▪ Driving the ContiTech and SSL Supplier Escalation Process
▪ Leading initiatives fo complex and cross functional  improvement programs of WW Serial Production Suppliers
▪ Leading and empowering SQA team trough daily basics training regarding complex process, systems and technology       

4. Supplier Development

▪ Further Developing of WW Serial Production Suppliers    
▪ Develop and consult new/improved raw material manufacturing processes together with WW Serial Production Material Suppliers
▪ Develop and permanently improve a high level supplier process know how
▪ Request/Review/Store Supplier Quality Certificates 
▪ Supporting SD-Department in the yearly based Supplier Evaluation Process

5. Technical Assistance

▪ Monitoring accurate support for risk assessment of Serial Production Suppliers, Capacity Analysis 
▪ Monitoring/leading/supporting colleagues WW with complex technical knowledge regarding Manufacturing process
  and Q systems 
▪ Monitoring/supporting the Global Purchasing Strategy
▪ Creating/monitoring/supporting the SSL SQM Global Standards

Qualifications

• Bachelor`s degree (Master or equivalent preferred) with technical background or comerciial background, certified VDA 6.3 auditor
• min. 3 years experience in operations and/or Quality Management and/or R&D and or Purchasing, strong technical background including Project Management, language skills English, Competent in customer/supplier communication and conflict management
• mechanical processing, foil and and artificial leather production processes, supplier production processes (e.g. knitting, ….)
• leading small project teams in the past (2-6 people)
• participation in international teams and/or international projects, communication with international suppliers and customers