Supplier Success Professional (B2B Customer Support) - Bilingual French/English

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.

This position requires being fluent in both French and English.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).

Pay rate: $20.50/hour CAD

This position will start on October 19, 2026, and requires 100% attendance for 8 weeks of training (Mon-Fri 9 am-6 pm Utah time; please note the time change for DST).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to Avetta customers via phone, email, chat, and other service channels
• Resolve complex supplier issues with a focus on customer experience and compliance accuracy
• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
• Support customer billing and subscription inquiries
• Collaborate with internal departments to resolve supplier needs and improve service delivery
• Participate in outbound campaigns and annual update verifications
• Maintain high standards in interaction quality, verification accuracy, and productivity metrics
• Regular and predictive attendance

IDEAL QUALIFICATIONS:

• Fluency in French and English is required.
• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes
• Familiarity with compliance documentation and supplier onboarding is a plus
• High tolerance for stress and ability to manage multiple priorities
• Fluency in verbal & written communication for additional language as required by posting and business need