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Dozee

Posted 1 day ago

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Supply Chain Executive

BangaloreOn-siteFull-time

AI Summary

Manages return operations, ticket handling, faulty returns, and replacement/repair coordination. Oversees reverse logistics, inventory visibility, timely ticket closure, and generates data-driven insights for operational improvement.

About this role

We are looking for a detail-oriented and proactive professional to manage return operations, ticket handling, faulty return requests, and replacement/repair coordination. The role requires strong coordination skills, inventory visibility management, timely execution, and the ability to generate data-driven insights for operational improvement.

Key Responsibilities

  1. Return & Ticket Operations

  • Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests.

  • Ensure timely closure of open tickets as per defined SLAs.

  • Coordinate with customers, field teams and logistics partners for smooth resolution.

    1. Reverse Logistics & Pickup Coordination

  • Accelerate return pickups by proactively coordinating with logistics partners.

  • Track pickup status and ensure timely movement of return goods.

  • Follow up on pending pickups and escalations.

    1. Inventory & Receiving Management

  • Maintain inventory visibility for all returned assets.

  • Support a streamlined receiving process by ensuring accurate inwarding of return materials.

  • Minimize inventory discrepancies through proper reconciliation and verification.

    1. Faulty Returns & Assessment

  • Ensure timely processing of faulty returns.

  • Coordinate inspection, assessment, repair, or replacement actions.

  • Ensure proper and timely assessment of returned goods.

    1. Data & Reporting

  • Maintain record visibility for all return transactions.

  • Prepare daily/weekly/monthly return and closure reports.

  • Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances.

  • Identify process bottlenecks and recommend corrective actions.

    • Required Skills

  • 2–5 years in operations, reverse logistics, customer support operations, warehouse returns,

  • or repair/replacement management.

  • Experience with asset recovery, rental equipment management, or field service coordination will be an added advantage.

  • Strong coordination and follow-up skills

  • Excellent communication Skill

  • Experience in ticketing / CRM systems

  • Inventory reconciliation and record management

  • Proficiency in Excel / Google Sheets

  • Analytical mindset with reporting skills

  • Ability to manage multiple return cases simultaneously

    • Skills

    Asset RecoveryCRM SystemsExcelField Service CoordinationGoogle SheetsInventory ReconciliationPickup TAT / Closure TAT ReportingRental Equipment ManagementReverse LogisticsTicketing Systems

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