Support (Host) - Snooze - Denver International Airport

SUMMARY

The Support Staff play a vital role in ensuring smooth operation by providing essential support to both front-of-house and back-of-house teams. Responsibilities include greeting and seating guests upon arrival, maintaining cleanliness and organization of dining area, and supporting servers and kitchen staff as needed. The Support Staff also assists with clearing tables, delivering food and beverages, and ensuring guest satisfaction by providing prompt and courteous service.

SHIFT:

• AM Host Shift

PRIMARY RESPONSIBILITIES

·Deliver food orders from the kitchen to guests’ tables in a timely manner, ensuring accuracy and presentation.

·Assist servers with delivering beverages, condiments, and additional items as requested by guests.

·Clear and reset tables efficiently, ensuring a clean and organized dining area.

·Maintain cleanliness and organization of dining areas, including sweeping, mopping, and wiping down surfaces.

·Collaborate with servers and kitchen staff to ensure smooth and efficient service during peak times.

·Provide friendly and attentive customer service, addressing guest inquiries and ensuring satisfaction.

·Adhere to health and safety standards, including proper food handling and sanitation practices.

·Assist in opening and closing duties, including setup and breakdown of dining areas.

REQUIRED SKILLS/ABILITIES

·Genuine interest in providing a positive guest experience

·Friendly, outgoing, approachable personality

·Ability to work well with others and support a positive work environment

·Ability to work in a fast-paced environment

·Dependable

·Flexible to work nights, weekends, and holidays

·Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations

·Strong communication skills and ability to handle stressful situations

·Strong problem-solving skills and ability to exercise good judgment

·Ability to use basic math; e.g., addition, subtraction, and basic fractions

EDUCATION AND EXPERIENCE:

·High school diploma or equivalent preferred but not required.

·Basic understanding of kitchen safety and sanitation practices.

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the Support Staff to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.