Support Programmer

Overview

We need your talent!

Waters Corporation is currently seeking a Support Programmer to join our Clinical LIMS team based in Golden, Colorado.

Our work has real-world impact. Our market-leading Clinical LIMS platform, OMNI-Lab, is used globally to support newborn screening programs in hospitals, helping detect life-threatening conditions early and improve outcomes for infants around the world.

If you’re passionate about building high-quality software and want your work to directly support life-saving healthcare systems, we’d love to hear from you.

You will work in a fast-paced, agile environment and engage in technical discussions, participate in technical designs, demonstrate problem-solving abilities, and present and share ideas through global collaboration.

Responsibilities

What You’ll Do:

As part of our agile and collaborative team, you will:

• Provide technical support to customers, logging issues and ensuring timely resolution
• Diagnose, troubleshoot, and resolve software defects and production issues
• Design, develop, test, and maintain scalable full-stack solutions
• Collaborate with engineers, product specialists, and global teams to deliver new features
• Participate in technical design discussions and contribute innovative ideas
• Support end-to-end feature development, from concept through deployment
• Help maintain the performance, stability, and integrity of our Clinical LIMS platform
• Escalate and coordinate customer issues with the appropriate teams as needed

Ensure software quality through rigorous testing and code reviews

Qualifications

Basic Qualifications

• Bachelor’s degree in Computer Science or a related field (or equivalent experience)
• 1+ years of experience building and supporting complex, large-scale applications
• Experience working in a customer-facing or support-focused role
• Strong problem-solving and debugging skills

Preferred Qualifications

• Experience in clinical laboratory environments (e.g., newborn screening, microbiology)
• Familiarity with Intersystems Ensemble\IRIS
• Hands-on experience with modern web technologies (Angular, HTML, CSS, Javascript, Intersystems/cache, SQL)
• Strong written and verbal communication skills
• Ability to thrive in a fast-paced, agile environment