Support Specialist

ChurchDesk is a fast-growing company that helps churches make the most of modern digital tools. We are an ambitious, international team looking for people who genuinely want to make a difference — in an environment that values collaboration, personal growth, and a shared sense of purpose.

We are looking for a motivated Support Specialist to join our Customer Support team in Berlin. In this role, you will primarily support our customers whenever they request our guidance and collaborate with our product and sales teams in creating a premium customer experience. Along the way, you'll gain hands-on experience, build new skills, and grow within a fast-paced, purpose-driven team.

About your new role

• Customer support: Answer support inquiries via phone, chat, and e-mail, keeping everything organized across our systems.

• Guiding People: Show church employees and volunteers how to get the most out of ChurchDesk, guiding them through daily church administration, communication, and planning.

• Self-Service support: Create and update Helpdesk articles to grow our self-service offerings.

• Growing product expertise: Through a mix of 1st- and 2nd-level support, you'll quickly grow into a product expert — becoming a coach who shows customers how to use ChurchDesk confidently and get real value out of it for their work.

• Collaboration: Work within a growing support team, collaborating across countries and closely with our Product, Onboarding, Sales, and Tech teams, sharing customer insights and local feedback.

Requirements

Skills & Requirements

• Experience in customer support or another customer-facing role, ideally with a genuine passion for delivering great service.

• Native German with fluent English, along with strong written and verbal communication skills.

• A good technical understanding, with the ability to make complex systems easy to understand for non-technical users.

• Background in church operations or church administration — whether through employment or volunteer work — is highly valued. Familiarity with ChurchDesk is a nice bonus, but not a must.

• A methodical, patient approach to recurring tasks, with an eye for accuracy and consistency, always keeping the customer experience in mind.

• A warm, attentive listener who genuinely enjoys understanding people's needs, anticipating challenges, and offering thoughtful guidance.

What We Offer

• A role in a growing tech company where you take on real responsibility, actively shape your work, and learn a lot in the process.

• A beautiful, modern office in the heart of Neukölln – central, vibrant, and perfectly connected.

• Up for a change of scenery? Visit us in Copenhagen, Oslo, or Groningen! We cover your travel and expenses.

• 37-hour workweek – more balance, more time for yourself.

• An open and honest feedback culture – growing together, learning from each other, communicating transparently.

• 30 days of vacation – because rest is important.

• Unforgettable team experiences – from company events to shared trips to Croatia & Prague.

About ChurchDesk

At ChurchDesk, we believe that the church plays an important role in society. Our platform is used by thousands of congregations to organise their work, improve communication with members, reach more people, and unlock new ways of fundraising.
Our customers are part of one of the largest and oldest institutions in the world: the Church. It is undergoing significant change to prepare for the future — and we are here to support that transformation. For churches across Europe, it is crucial to work more efficiently and stay connected to their members and communities.

ChurchDesk has been around for more than 15 years — evolving from a startup into an international company serving customers across Europe. And we’re just getting started!

We actively live our values in our daily work:

#challenge: We challenge ourselves — and our customers — to continuously improve. We work like a professional sports team: with ambition, discipline, and strong team spirit.

#dogoodbusiness: Doing good business is a marathon, not a sprint. It requires endurance, quality, and integrity — every single day.

#jointheride: The journey matters just as much as the destination. Be part of it, celebrate successes — and have fun! We value being together, especially in the office.