Support Specialist

Collabera is ranked among the top 10 Information Technology (IT) and professional staffing firms in the U.S., with more than $600 million in sales revenue and a global presence that represents approximately 14,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers

• Prepare audit sampling, execute auditing and deliver findings to Operations, Training, and internal partner management teams.

• Calibrate auditing processes between partner and internal teams

• Must be able to verify, document, and communicate audit results, develop an audit report, and evaluate the effectiveness of corrective action and follow up.

• Must be able to audit in a professional, ethical, and objective manner using and interpreting applicable standards or requirements, with an awareness of potential legal and financial ramifications

• Excellent time-management skills and organizational agility, including the ability to effectively balance multiple ongoing projects, tasks and priorities

• Develop creative methods and process for improving core metrics based on audit findings

• Ability to identify and articulate issues, translate them into business requirements and escalate issues appropriately

• Proven analytical and problem solving skills with attention to details; process improvement skills

• Demonstrated ability to lead and influence work of others

• Address special projects as necessary and adapt to the changing requirements of the business

• Ability to understand Seller’s perspective and audit from their overall experience, not only the associates.

Qualifications

• preferably in a quality process/documentation role supporting a customer service environment

• Strong analytical skills that can be used to identify patterns, outliers and opportunities

• Strong verbal and communication skills

• Ability to manage the stress of the position (for example, deadline pressures and ambiguity)

Additional Information

• Client is looking for a candidate who is very proficent in (Germen OR French) Language.