Swedish Customer Support | Freelancer - Remote EU | Full Time - Hybrid Malta

Besedo is a tech company delivering Trust & Safety solutions to online marketplaces worldwide. Every year, we review and moderate over 500 million pieces of user-generated content and block more than 40 million fraud attempts – helping online platforms stay safe and trusted for millions of users.

Discover more about Besedo on our website and learn more about Implio in this video.

The Role:

As Customer Support, you will be responsible for providing high-quality support to users while ensuring a safe and positive online experience. You will handle customer inquiries, review cases, and resolve issues efficiently in line with company policies and client guidelines.

What You`ll Do:

• Support users via email in Swedish — clearly and efficiently.

• Stay sharp through regular training on publication rules, market trends and moderation best practices.

• Collaborate with your team and flag trends, common user issues and rule improvement opportunities.

• Manage complaints and disputes between buyers and sellers in line with platform policies.

• Facilitate returns, price adjustments and claims for damaged or lost packages.

• Process payments and refunds accurately, resolving discrepancies promptly.

• Liaise with external partners to ensure smooth transaction processes.

• Monitor and respond to fraud or policy violations, taking swift action when needed.

What You Bring:

• Fluent Swedish and good English — written and spoken.

• Sharp decision-making in a fast-moving environment.

• Reliability people can count on — it's a core value here.

• Exceptional attention to detail, every time.

• A genuine drive to help people and keep them safe online.

• Interest in e-commerce, marketplaces or digital platforms is a plus.

What We Offer:

• An opportunity to make a real impact on internet safety and the digital world.

• A stimulating job in a fast-moving, international tech company.

• Hybrid work (home + Qormi office).

• Additional vacation days.

• Team performance bonus + WFH allowance

• Corporate gym, shops and taxi discounts.

• Private Health Insurance + eye care, and well-being professional support.

• Refer-a-friend bonus scheme.

• Comprehensive training and constant feedback.

• Career growth in management or a specialist field.

• Fun events & international team culture.