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Wyetech

Posted 6 days ago

Open

System Administrator 2

Bluffdale, UTRemote

AI Summary

A System Administrator 2 at Wyetech supports, installs, configures, and troubleshoots IT infrastructure (Windows, Linux, UNIX) and provides Tier I/II help desk and escalation support to federal government customers.

About this role

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).

Capabilities

  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide assistance to users in accessing and using IT systems
  • Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning
  • Provide in-depth experience in trouble-shooting IT systems
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Configure and manage Linux, UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

    • Required Qualifications

  • TS/SCI with agency appropriate poly
  • Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
  • Bachelor’s degree in a technical discipline from an accredited college or university is
    required.
  • Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

    • The Benefits Package

  • Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.
    • Additional benefits include:
  • Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.
    • Full-time employees have the option to participate in a variety of voluntary benefit plans including:
  • A Choice of Medical Plan Options, some with Health Savings Account (HSA)
  • Vision and Dental
  • Life and AD&D Benefits
  • Short and Long-Term Disability
  • Hospital Indemnity, Accident, and Critical Illness Insurances
  • Optional Identity Theft and Legal Protection Services

    • Company Environment & Perks

  • Employee Referral Bonus Eligibility up to $10,000
  • Mobility Among Wyetech-supported Contracts
  • Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
  • Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party.
  • Employees receive two complementary branded clothing orders annually.

    • Skills

    Active DirectoryHelp DeskITILLinuxNetwork ComponentsSecurity ClearanceSystem AdministrationTroubleshootingUnixWindows

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