System Program Manager

Program Manager Position Summary

The NPI Program Manager – Is responsible for leading the development, standardization, governance, and continuous improvement of business processes, operating procedures, and documentation across the organization. This role ensures processes are clearly defined, documented, controlled, and aligned with all systems, operational requirements, compliance standards, and business objectives.

The Program Manager works cross‑functionally with Operations, Supply Chain, Manufacturing Engineering, Finance, Quality, and IT to translate business needs into standardized, scalable, and sustainable processes that support operational excellence and system adoption.

Scope & Accountability

• Ownership of enterprise and site‑level process documentation, procedures, and work instructions.
• Accountability for process standardization and documentation consistency across functions and plants.
• Governance of process changes related to ERP implementations, system enhancements, and operational transformations.
• Support of audit readiness, compliance, and knowledge management initiatives.

Key Responsibilities

Program Leadership

• Develop, maintain, and manage integrated program plans and critical paths.
• Lead cross-functional teams through all phases and stage-gate reviews.
• Drive execution of project milestones, deliverables, and launch readiness activities.
• Ensure alignment between product strategy, engineering development, and manufacturing readiness.

Project & Risk Management

• Own project schedules, budgets, and resource plans.
• Identify, assess, and mitigate program risks and issues.
• Maintain risk registers and escalation processes.
• Track KPIs and communicate project status to leadership. These responsibilities align with internal NPI governance references that describe program management ownership of schedules, risks, gate reviews, and delivery commitments.

Cross-Functional Coordination

• Coordinate activities across Product Management, Engineering, Manufacturing, Supply Chain, Procurement, Quality, Service, and Commercial teams.
• Facilitate regular project reviews and decision-making forums.
• Drive accountability for deliverables across functional organizations.

Manufacturing & Supply Chain Readiness

• Ensure BOM, routing, sourcing, and manufacturing process readiness.
• Coordinate pilot builds, validation activities, and production ramp-up.
• Support supplier readiness and supply chain risk mitigation.
• Partner with plant teams to ensure successful product transfer into production.

Product Lifecycle & Change Management

• Manage Engineering Change Notices (ECNs) and product release processes.
• Support implementation of product definitions through PLM and ERP systems.
• Coordinate launch documentation, compliance requirements, and quality approvals. Internal NPI documentation references NPI progression through established gates and coordination between engineering, manufacturing, and supply chain functions.

Qualifications

• Bachelor's degree in Engineering, Supply Chain, Manufacturing, Business, or related field.
• 5-10+ years of experience in NPI, Program Management, Product Development, Manufacturing, or Supply Chain.
• Experience managing cross-functional product development programs.
• Knowledge of stage-gate product development processes.
• PMP certification preferred.
• Experience with SAP, PLM, ERP, and project management tools preferred.

Required Skills

• Program and project management
• Cross-functional leadership
• Risk management
• Financial and budget management
• Product development lifecycle knowledge
• Supply chain and manufacturing understanding
• Executive communication and stakeholder management
• Data analysis and KPI reporting

Key Performance Indicators (KPIs)

• On-time launch performance
• Budget adherence
• Product development cycle time
• Manufacturing readiness achievement
• First-pass yield and launch quality metrics
• Cost reduction and margin attainment
• Risk mitigation effectiveness
• Customer launch satisfaction

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.