Systems Administrator / IT Support Specialist

Provide Tier 2 IT operations and end-user support for DHS environments. The resource will support daily operations, troubleshooting, installation, configuration, and maintenance of desktop hardware, software, peripherals, and related IT services.

Key Responsibilities

• Install, configure, test, troubleshoot, and maintain workstations, laptops, peripherals, and software.
• Respond to and document incidents and service requests through the ITSM tool.
• Perform hardware/software troubleshooting and replacement.
• Provide walk-up and on-site end-user support.
• Provide after-hours, night, and weekend support as required, including during operational or emergent situations.
• Maintain documentation and operational records.
• Support other IT operations activities as assigned.

Minimum Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 6 years of relevant IT experience.
• Experience supporting Windows desktop/laptop environments.
• Experience with hardware/software installation, configuration, troubleshooting, and maintenance.
• Experience working with an IT Service Management (ITSM) tool and incident/service request management.
• Knowledge of ITIL or comparable IT service management practices.
• Strong customer service and communication skills.
• Ability to provide on-site support within the NCR as required.
• Ability to provide night, weekend, holiday, or after-hours support as needed.