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Datalab USA

Posted 1 month ago

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Systems Analyst I

Westminster, COHybridFull-time

AI Summary

Systems Analyst I provides technical support for Windows endpoints, servers, and VOIP systems; troubleshoots applications and OS issues; performs remote support and deployments; monitors systems, manages IT assets and tickets; documents procedures; and participates in on-call rotation.

About this role

DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.
We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.
**No sponsorship available for this position**
**Candidate must be local to Westminster, CO**

Key Responsibilities

  • Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
  • Troubleshoot applications and operating systems while providing technical user support
  • Conduct remote support sessions using remote session tools and perform software and system deployment/patching
  • Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
  • Document technical procedures and solutions clearly and communicate effectively with team members and end users
  • Participate in after-hours on-call rotation and research and resolve technical problems independently
  • Maintain documented processes within audited environments

    • Required Skills & Qualifications

  • 1–3 years of experience in IT support, desktop management, or systems administration
  • Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills
  • Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
  • Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
  • Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
  • Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
  • Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
  • Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
  • Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
  • CompTIA Security+ certification or in progress

    • Skills

    Active DirectoryAWSAzureBashCompTIA Security+CybersecurityEndpoint SecurityIntuneJiraLANLogMeInMacOSMicrosoft 365Microsoft Office 365PowerShellPythonRed Hat LinuxRoutingSwitchingTCP/IPVirtualizationVoIPWanWindows 11Windows Server

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