Systems Coordinator

General Job Information:

Job Purpose: The Systems Coordinator is responsible for the upkeep, configuration, and reliable operation of computer systems especially multi-user computers such as servers.

MINIMUM EXPERIENCE:

• Technical understanding e.g. needs to know different computer systems, operating systems, and applications.
• Must be able to do hardware and software troubleshooting.
• Computer security.
• Must be Computer literate (MS Office).
• Knowledge of Shop 14 & Shop 11, Congo’s, Windows, B3, and Voice console amongst others.

MINIMUM QUALIFICATION:

• Grade 12
• IT Diploma or Degree advantageous

PRIMARY RESPONSIBILITIES

IT SUPPORT

• Collect and issue equipment;
• Investigate missing/damaged equipment;
• Configure scanners both handheld and RF scanners;
• Ensure printers are added and replaced;
• Ensure Configuring of printers is done;
• Diagnose and resolve any software-related issues;
• Diagnose and resolve any network-related problems;
• Resolve any computer hardware-related issues;
• Perform Technical and Network support on all PCs, Printers, Handheld Scanners, and RF terminals in the DC, Export, and Return Centre.
• Provide end-user support on Microsoft Office Applications.

SYSTEM SUPPORT

• Ensure daily systems (Shop14 & Shop11) back-up is done;
• Provide User support on Shop14
• Ensure new users (staff requisitions) are added;
• Ensure old users on the system (termination forms) are deleted;
• Ensure that the user setup on the system matches user’s job description;
• System Access Applications on Info, Congo’s, Emails, Windows, B3, Better Store, Voice Console.
• Resolve any system-related problems including dispatch errors;
• Ensure User support on the Voice system (Voice Console);
• Resolve problems related to Voice picking;
• Make changes to the system (Shop14)

OPERATION SUPPORT

• Monitor User Setups (run all SMASA users on COGNOS)
• Monitor Printer Page usage and keep a record
• Maintain Printer Maintenance kit status
• Send all necessary reports at the time given ( daily equip, late picks reports)
• Issue Pickers tickets during break time
• Facilitate Picker training on Voice Picking

COMPETENCIES

KNOWLEDGE, SKILLS & ATTRIBUTES

• Must be Computer literate (MS Office)
• Knowledge of Shop 14 & Shop 11, Congo’s, Windows, B3, and Voice console amongst others
• Interpersonal skills
• Good oral and written communication skills
• Problem-solving ability
• Decision-making skills
• Must be organized, efficient, and task-driven
• Must have the ability to multi-task

OUR CORE VALUES