Table Games Dealer - Table Games Operations PT

Under the direction of the Floor Supervisor,is responsible forproviding superior service to both the internal and external customer.  The incumbent is also responsible for the delivery of Customer Service standards, whilemaintainingthe integrity of the games.Screenstelephone calls and visitors,ascertainingwho can be re-directed to subordinate management.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs the functions of a Table Games Dealer on an assigned shift

• Responsible for dealing an assigned gamein accordance withestablished policy and procedures

• Creates an atmosphere for guests to make Hard Rock their choice for gaming entertainment; responsible for actively building andretainingguest relations and acts as a mentor to team membersin order toprovide superior guest service.

• Provides game security and protects Company assets byfacing games at all timesand being able to recreate bets/situations when necessary.

• Responsible for handling all monies (bankrolls, payoffs, come and prop bets, making change and check handling) accurately in games.

• Able to verbalize all aspects of thegameincluding answering questionsin regard toother games and the property.

QUALIFICATIONS

High School Diplomarequired.

SKILLS

• Strong interpersonal skills 

• Excellent interpersonal,oraland written communication skills.

• Meticulous,organizedandaccurate

• Extreme confidentiality.

• Familiarity with a variety of computer systems and applications.

• Be flexible to work varying shifts and time schedules as needed.

• Communicate effectively with all levels of employees and guests.

• Manage multiple details and tasks concurrently in a changing environment.

• Able to work effectively in a team environment.

• Analyze and think about howpossible solutionsimpact onthe entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.

• Ability to walk distances.

• Ability to lift 30 to 40 lbs.

• While performing the duties of this job, the employee isfrequentlyrequired to stand; walk; use hands to finger, handle, or feel; reach with hands and arms,talkor hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depthperceptionand ability to adjust focus.

• The Casino environment is hectic,fast-pacedand often crowded and noisy. May be exposed to casino related environmental factorsincluding, butnot limited to excessive noise and constant exposure togeneralpublic.