Posted 7 days ago

Talent Acquisition Lead

San FranciscoOn-siteFull-time

AI Summary

Owns full-cycle, high-volume recruiting for Retail, Cafe, CX, and Supply Chain roles, partnering with hiring managers to build pipelines, improve candidate experience, and scale hiring without sacrificing quality or hospitality.

About this role

Thuma is looking for a Talent Acquisition Lead to help build the teams that bring our brand to life. You’ll own full-cycle, high-volume hiring across Retail, Cafe, CX, and Supply Chain, partnering closely with leaders to find exceptional people, move quickly, and create a candidate experience that feels as thoughtful as the brand itself. This is a high-energy role for a recruiter who loves building pipelines, solving hiring challenges creatively, and helping a growing business scale without losing quality or hospitality along the way.

You will

Own full cycle recruiting, including sourcing, screening, interviewing, and closing, for high-volume roles across retail, cafe, CX, and supply chain.

Build and manage pipelines across multiple markets that can flex to high volume without sacrificing candidate experience or quality of hire.

Bring a hospitality mindset to every candidate touchpoint.

Partner with hiring managers and site leaders to forecast hiring needs, calibrate on what "great" looks like, and keep req pipelines moving.

Diversify new sourcing channels and iterate approaches, bubbling up learnings and guidance for expansion.

Track new hire review cycles and exit interviews to identify areas for improvement.

Represent the Thuma brand in every candidate interaction.

Partner with payroll on referral bonus tracking and processing.

Manage a large, fast-moving req load with strong organization and follow-through.

Advise hiring managers on hiring decisions and process improvements rather than just taking intake orders.

Use AI tools as part of your everyday workflow, from sourcing and screening to scheduling and reporting, to work faster without losing the personal touch.

Track and report on pipeline health, time-to-fill, and other recruiting metrics.

Work with the People Team on and support onboarding handoffs to ensure a smooth transition from candidate to new hire.

Support onboarding and orientation for new markets, and flex to support corporate roles as needed.

This might describe you

2-4 years of full cycle recruiting experience, ideally in high-volume hourly hiring for retail, hospitality, food & beverage, CX, or supply chain.

You understand taste, design, luxury and our brand.

You are comfortable asking the hard questions, giving feedback and are a strong communicator: proactive, detailed, and timely.

A natural innovator, energized by solving high-volume hiring challenges creatively rather than running the same process on repeat.

Exceptional organizational skills, able to manage a large volume of open reqs and candidates at once without dropping details.

Warm, positive energy that comes through in every candidate interaction, and a genuine passion for talent and helping people find roles where they'll thrive.

Experience and interest in using AI tools thoughtfully and appropriately to improve recruiting efficiency and candidate experience.

Experience with Rippling ATS is a plus.

Excited about the opportunity to travel, plan hiring events and expand our brand!

Skills

AI Tools For RecruitingClosingExit InterviewsFull-cycle RecruitingHigh-volume HiringInterviewingNew Hire Review CyclesOnboarding HandoffsPipeline ManagementRecruiting MetricsReferral Bonus TrackingRippling ATSScreeningSourcingTime-to-fill Tracking