Team Captain (Shift Leader)

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.

Job Description

The Team Captain helps guide the store team by setting the pace on the floor and keeping the team focused and energized. This role provides direction during shifts, supports consistent execution, and helps create an engaging experience for guests and teammates. The Team Captain influences others through example, clear communication, and a strong sense of urgency.

Competencies

• Social: Brings visible energy and confidence to interactions. Actively engages others, builds rapport quickly, and creates a positive, motivating environment through frequent connection and communication.​
• Customer Centric: Champions the customer experience by setting the standard for service behaviors. Reinforces expectations, and influences others to consistently put the guest first.​
• Action Oriented: Acts quickly and decisively to keep work moving forward. Sees opportunities or issues and takes initiative without waiting, maintaining momentum and urgency for the team.​
• Directs Work: Clarifies priorities and provides direction to others. Ensures alignment, follows up to confirm understanding, and adjusts course when needed to keep the team focused and effective.​

Responsibilities

Staffing: shift management, leading others

Customer service: ensures customer remains the top priority

Delivery Results: inventory control, selling strategies

Merchandising: Meets Rally House visual standards; floor moves and merchandising; organizing, game-planning and execution

Skills and Knowledge

Ability to prioritize, delegate, and execute in a fast-paced environment, Clear and confident communication skills, including coaching and feedback, Enthusiastic attitude with a passion for sports and retail, Understanding of retail operations, service standards, and visual merchandising

Qualifications

• Must be at least 18 years of age
• 1-2 years of retail experience
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events

Physical Requirements

• Must be able to stand and walk for extended periods of time
• Ability to lift up to 50 pounds
• Ability to bend, reach, and climb ladders

Pay Range

$17.00 - $19.50