Posted 7 days ago

Team Lead, Account Manager

Mexico CityHybrid

AI Summary

Leads and develops a team of 4 Account Managers while managing client relationships and overseeing end-to-end execution of direct and programmatic advertising campaigns for clients in Mexico and LATAM.

About this role

As a Team Lead, Account Manager at Equativ, you’ll play a pivotal role in delivering best-in-class service to our clients while ensuring seamless execution of campaigns. Sitting at the intersection of client relationships, campaign management, and cross-functional collaboration, you’ll partner closely with Sales, Marketing, and Ad Operations to maximize client satisfaction and business growth. This is an opportunity to work hands-on at the front lines of digital advertising, supporting both direct and programmatic campaigns for some of the industry’s most innovative partners.

What You’ll Do:

Team Leadership & Development

Lead, mentor, and develop a team of 4 Account Managers, fostering a culture of collaboration, accountability, and continuous improvement.

Conduct regular one-on-ones and coaching sessions to support career development and team success.

Conduct a weekly AM meeting to discuss wins, challenges, process improvements,

Oversee workload distribution, resource planning, and prioritization to ensure consistent service levels across the team.

Champion operational excellence by identifying process improvements, documenting best practices, and driving adoption across the organization.

Partner with leadership on hiring, onboarding, training, and succession planning.

Campaign & Client Relationship Management

Act as the primary day-to-day contact for your book of business, building long-term partnerships rooted in trust, transparency, and performance.

Represent Equativ in client-facing activities, including campaign updates, business reviews, and occasional client entertainment.

Oversee end-to-end execution of direct and programmatic campaigns, ensuring deadlines, budgets, materials, and performance metrics are met.

Serve as the main liaison between clients and the Ad Ops/Traffic teams to resolve issues and maintain seamless communication.

Strategic Planning & Performance

Analyze account performance and client feedback to identify optimization opportunities and strategic recommendations.

Track and report on key team KPIs, including client satisfaction, campaign delivery, retention, and operational efficiency.

Contribute to quarterly business planning, forecasting, and revenue growth initiatives alongside Sales leadership.

Drive continuous improvement initiatives that enhance scalability, client outcomes, and team productivity.

Who You Are:

5+ years in account management or client services in digital advertising, ad tech, or media, including experience managing or mentoring a team.

Strong leadership and coaching skills with a passion for developing high-performing teams.

Excellent communicator who builds trusted relationships with clients, stakeholders, and cross-functional partners.

Deep understanding of direct and programmatic advertising, campaign execution, and account management best practices.

Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.

Strategic thinker who balances client advocacy with operational excellence and business objectives.

Comfortable navigating ambiguity, solving complex problems, and driving change.

Fluent in Spanish and English (required).

Nice to Have:

Experience with Salesforce, DV360, SSPs/DSPs, or publisher monetization platforms.

Existing relationships with media agencies and/or direct advertisers in Mexico or LATAM.

Portuguese language skills (a plus for accounts spanning Brazil).

Familiarity with the CTV/streaming advertising landscape in Latin America.

Skills

Account ManagementBusiness PlanningCampaign ExecutionClient Satisfaction MetricsCTVDirect AdvertisingDSPsDV360KPI TrackingProgrammatic AdvertisingPublisher Monetization PlatformsRevenue ForecastingSalesforceSSPsStreaming Advertising