Team Lead

Team Lead

Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.

1. Team Leader Specs

● Minimum 5 year of work experience in an International Voice Program from premium contact centres.
● Minimum 2-year experience as a Team Leader in International voice process.
● Prior experience in BFSI is required.
● Thorough understanding of Operations Metric, People Practices (score calculations, parameters ratings, Attrition calculation, Situation Handling etc).
● Customer service oriented. Should have prior knowledge of customer care processes and techniques.
● Proficient in MS Office – Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc.

N/P 30 Days Only

Additional Information

Hi,

We have multiple openings for different location, for different clients. If you are interesting in plz find the attached details.

Closing Block

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