Team leader central support

Key Responsibilities

• Lead and manage the secretarial team to enable high performance
• Allocate, delegate, and balance workloads in line with capability and capacity
• Ensure appropriate cover, including holiday planning
• Act as first point of contact for office and administrative matters
• Attend and coordinate operational and service line meetings
• Ensure efficient administrative processes and drive continuous improvement
• Lead, manage, and support the administration team to ensure the efficient day‑to‑day running of the office/service line
• Allocate and prioritise workloads, taking into account team members’ skills, experience, and capacity
• Monitor service delivery to ensure administrative support meets the needs of internal and external clients
• Liaise with partners, managers, and technical teams to support workflow planning and deadlines
• Identify opportunities to improve administrative processes and efficiency
• Support recruitment, induction, training, and ongoing development of administration staff
• Maintaining and supporting facilities supervisor regarding landlords and tenants of buildings

Skills, Knowledge & Expertise

• Strong leadership and people‑management skills
• Ability to assess team capability and allocate work appropriately
• Excellent organisational and time‑management skills
• Clear, professional communication skills (written and verbal)
• Ability to manage competing priorities in a deadline‑driven environment
• Professional, approachable, and client‑focused
• Confident decision‑maker with sound judgement
• Calm and resilient under pressure
• Discreet, with a strong understanding of confidentiality and GDPR
• Supportive leadership style with the ability to motivate and develop staff
• Flexible and adaptable to changing business needs
• Strong attention to detail and commitment to accuracy
• Confident IT skills, including Microsoft Office and practice management systems
• Ability to analyse workflows and drive efficiency improvements

Benefits

• Financial wellbeing – competitive salary, contributory pension scheme, Life Assurance, Health Cash Plan, Income Protection Scheme and Perks at Work discounts and rewards.
• Leave – 25.5 days plus bank holidays, holiday buying Mental wellbeing and flexible working policies, Employee Assistance Programme and counselling
• Physical wellbeing –Private Medical Insurance, Critical Illness Insurance and an annual flu jab.
• Recognition – monthly nominations for financial awards based on culture and values
• Development – we offer continuous support and development with clear mapped progression routes across the business, as well as access to internal and external training courses
• Diversity, inclusion and belonging – we operate several family-friendly policies and take proactive steps to create an inclusive environment
• ESG – give as you earn, 1 extra day off each year to take up volunteering opportunities. Opportunities to support our commitment to charitable causes
• Travel – other optional benefits include: cycle to work scheme, interest-free season ticket loan (London only), interest-free car/motorbike loan