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Posted 10 months ago

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Team Leader, Critical Time Intervention (CTI)

New York CityOn-siteFull-time

AI Summary

Team Leader, Critical Time Intervention (CTI) — builds and leads an interdisciplinary team, oversees program operations and service delivery, and coordinates with hospital systems to serve vulnerable New Yorkers.

About this role

Scismic is supporting the growth of a non-profit corporation that has been facilitating a wide range of support to people with mental illness for more than 45 years. They provide outreach and engagement, care coordination, peer support, supportive housing and rehabilitation to adults with serious mental illness, and promotes access to treatment, employment, and other supports and services according to an individualized plan that addresses a client’s strengths, needs, goals, and choices.

Position Summary
We are looking for a Team Leader to build an interdisciplinary team, lead with a startup mindset, and create new frameworks for their team to serve vulnerable New Yorkers. Join us as Team Leader, Critical Time Intervention (CTI), where you'll oversee the operations and services of a new and dynamic program, ensuring it delivers life-changing results with precision and care.


Key Responsibilities:

  • Ensures the delivery of program services with fidelity to the CTI Model and in compliance with OMH and Medicaid regulatory standards.
  • Recruits and supervises program staff.
  • Conducts initial and continuing staff training.
  • Ensures the implementation of safety and emergency services.
  • Liaises with partnered hospital systems to manage referrals and facilitate access to services.
  • Manages outreach and engagement, admissions and discharges, assessment, case presentations, and team assignments.
  • Oversees assessments and service planning to assure timely access to appropriate services.
  • Ensures the documentation of program services in client charts and program records.
  • Responds to inpatient and ER admission alerts and contacts medical providers/hospitals for admission/discharge information.
  • Conducts quality assurance audits and activities to assess the effectiveness of services delivered, to ensure member charts & documentation are in compliance, and to ensure that quality services are being delivered to clients.
  • Ensures required reporting to regulatory bodies and third-party payers.
  • Certifies the eligibility for billing to third parties for program services rendered.
  • Ensures the appropriate use of client service dollars by approving plans and expenditures.
  • Convenes weekly team meetings ensuring that the entire caseload is reviewed, follow up activities are assigned and all
  • requested follow up activities are conducted.
  • Monitors phases of services and manages caseloads according to phases.
  • Maintains and updates resource list for staff.
  • Regularly updates supervisor on clients at risk, as well as personnel matters.
  • Investigates incidents and reportable events.
  • Ensures timely and accurate recording and reporting of data.
  • Coordinate staff schedules and manage on-call requirements ensuring timely response to referrals and clinical events.
  • Responsible for payroll reports, reviewing employee timesheets, monitoring hours worked and vacation time.
  • Submits other reports as required.
  • Is on call for emergencies.
  • Duties as assigned by supervisor.

    • Key Qualifications:

  • A Licensed Practitioner of the Healing Arts (LPHA) with 3–5 years of post-licensure experience working with individuals who have mental health, or co-occurring mental health and substance use disorders, preferably with experience collaborating with hospital systems.
  • Demonstrated competency in clinical documentation, motivational interviewing, stage-wise treatment, and motivational interviewing.
  • Strong written and verbal communication skills and strong leadership skills/
  • Previous management and supervisory experience preferred.

    • Skills

    Case ManagementClinical DocumentationCTI ModelHospital SystemsLPHAMedicaid ComplianceMotivational InterviewingOMH ComplianceQuality Assurance / AuditsStage-wise Treatment

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