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Team Leader(Operations Supervisor) BPO- Night Shift DS

Port ElizabethOn-siteFull-time

AI Summary

Oversees night-shift operations in a BPO contact center, supervising staff and ensuring service delivery targets are met.

About this role

Overview

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Qualifications

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Responsibilities

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Skills

BPO OperationsCall Center OperationsCustomer ServiceKPIsNight Shift ManagementPerformance MonitoringStaff SchedulingTeam Leadership

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