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Veeva

Posted 7 months ago

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Team Manager - Cloud Managed Services

WarsawRemoteFull-time

AI Summary

Leads a team of consultants delivering Cloud Managed Services for Veeva Vault; oversees hiring, resource planning, and client relationships to ensure high-quality, reliable service for Life Sciences customers.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role
Join Veeva as a Team Manager, Cloud Managed Services (Vault) and lead a high-performing team that ensures our Life Sciences customers achieve consistent, high-quality outcomes with their Veeva Vault applications. This role offers the opportunity to contribute directly to the operational excellence of global pharmaceutical and biotech organizations using best-in-class cloud technology.
You will oversee a growing team of consultants responsible for supporting customers’ Production Vaults, driving continuous enhancement, and maintaining system reliability. This is a strategic leadership role that combines operational oversight, customer engagement, and service expansion across selected accounts.
This position is remote in Poland, but requires the ability to work from the Budapest office in Hungary twice per quarter and to travel periodically for customer or team meetings in the EMEA region.

What You'll Do

  • Manage and grow a team of Consultants focusing on Managed Services work on the Veeva platform (Vault); for both small and large global accounts (Pharmaceutical and Biotech).
  • Lead your team including resource planning, follow up with their utilization, and ensure their professional growth leading to Employee Success.
  • Own the hiring process for consultants in Poland and Hungary, ensuring a pipeline of high-caliber talent.
  • Coordinate communication between implementation teams and Managed Services to ensure smooth transitions and consistent operational delivery.
  • Serve as a point of leadership contact for selected Pharmaceutical and Biotech customers of all sizes, acting as an escalation point.
  • Work with new and existing customers to expand contract offerings and strengthen long-term service value.

    • Requirements

  • 2+ years of experience in a Leadership role
  • 5+ years of experience working in IT, Project Management, Consultancy, Technical Product management or an adjacent business role
  • Proven hiring professional with demonstrated success attracting and selecting strong technical talent.
  • Skilled escalation manager able to navigate complex customer situations and drive outcomes aligned with customer success.
  • Adaptable contributor who performs effectively both independently and within cross-functional, fast-paced environments.
  • Analytical problem-solver with strong critical thinking and decision-making abilities.
  • Clear and confident communicator with excellent written and verbal English skills.
  • Bachelor’s degree or equivalent practical experience.
  • Legal authorization to work in Poland or Hungary.
  • Ability to work from the Budapest office in Hungary twice per quarter and to travel periodically for customer or team meetings.

    • Nice to Have

  • Experience in Life Sciences environments, particularly with cloud or SaaS solutions.
  • Knowledge of Managed Services, cloud operations, or post-implementation support models.
  • Familiarity with Veeva Vault or other enterprise cloud platforms (eg. CRM or ERP)

    • Perks & Benefits

  • Veeva Charitable Giving Program
  • Mobile and/or internet contribution
  • Medical Insurance
  • Glasses and Fitness reimbursements
  • Healthy Meals
  • Additional annual leave over the end of year (Veeva Break)

    • Compensation

  • 240,000 - 380,000 PLN

    • Skills

    Analytical Problem SolvingCloud ManagementCloud OperationsContract ExpansionCross-Functional CollaborationCustomer SuccessEnglish CommunicationEscalation ManagementHiring And Talent DevelopmentIT LeadershipManaged ServicesPost-implementation SupportProject ManagementResource PlanningService DeliveryTechnical Product ManagementVeeva Vault Or Enterprise Cloud Platforms

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