Team Manager - Microsoft 365

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Manager - Microsoft 365 based in India.

This role offers the opportunity to lead a technical support team and drive operational excellence in a fast-paced, technology-focused environment.
You will manage daily team performance, develop processes, and ensure high-quality support delivery for Microsoft 365 solutions.
The position requires strong leadership, analytical thinking, and the ability to motivate teams toward achieving business objectives.
You will play a key role in improving productivity, mentoring team members, and creating a culture of collaboration and continuous improvement.
The role combines people management, technical expertise, and process optimization to enhance customer support operations.
You will work remotely while collaborating with teams and stakeholders to deliver measurable improvements and maintain high service standards.

The Team Manager - Microsoft 365 will be responsible for leading technical support operations, improving team performance, and ensuring efficient delivery of support services.

• Manage day-to-day team operations, ensuring tasks are prioritized, deadlines are met, and service objectives are achieved.
• Lead and motivate team members by setting clear goals, providing guidance, and creating an environment focused on performance and collaboration.
• Communicate strategic objectives, team priorities, and operational updates effectively to ensure alignment across the team.
• Monitor team productivity metrics, performance indicators, and customer satisfaction scores to identify improvement opportunities.
• Provide coaching, mentoring, and training to team members to enhance technical skills, productivity, and professional development.
• Support the onboarding and induction of new engineers and team leaders, ensuring they understand technical support processes and expectations.
• Develop strategies and action plans to improve workflows, resolve operational challenges, and optimize team performance.
• Delegate responsibilities effectively, track progress, and provide timely feedback to team members.
• Recognize strong performance and encourage a culture of achievement and continuous improvement.
• Build an open communication environment where team members feel supported, engaged, and empowered.
• Act as a role model by demonstrating professionalism, strong communication, technical expertise, and ownership.
• Leverage Microsoft Office tools and reporting practices to support operational management and team coordination.

Requirements:

The ideal candidate is an experienced technical support leader with strong people management skills, business awareness, and the ability to drive results in a dynamic environment.

• Bachelor’s degree or equivalent qualification.
• 5–6 years of experience managing teams within a technical support or IT service environment.
• Proven experience leading support teams, improving productivity, and achieving operational targets.
• Strong leadership skills with the ability to motivate, mentor, and develop team members.
• Good understanding of technical support processes and service operations.
• Knowledge of Microsoft Office tools and workplace productivity applications.
• Strong analytical and problem-solving abilities with a process-oriented mindset.
• Ability to manage multiple priorities, make informed decisions, and deliver results in a fast-paced environment.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with different stakeholders.
• Proactive, self-driven attitude with strong ownership and accountability.
• Ability to work effectively during US shift timings while managing remote team operations.

Benefits:

• Fully remote work opportunity from India.
• Permanent work-from-home arrangement.
• Opportunity to lead and develop a technical support team.
• Exposure to Microsoft 365 support operations and technology-driven service environments.
• Competitive compensation package aligned with industry standards.
• Professional growth opportunities through leadership responsibilities and team development.
• Collaborative and performance-focused work culture.
• Opportunity to improve processes and contribute to operational innovation.