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Rook Coffee

Posted 2 months ago

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Team Member- Wall (Part Time)

Wall, NJOn-site

AI Summary

Team Member at Rook Coffee prepares coffee and food, delivers over-the-top customer service, and maintains a safe, neat store environment.

About this role

When childhood friends Holly and Shawn stepped away from their corporate careers and started Rook Coffee in 2010, they wanted to make people feel special. Since the beginning, in a 300-square-foot shack, Rook has focused on offering specialty coffees that inspire genuine, human connections.

Rook Coffee is currently seeking energetic and hard-working individuals to continue to make those connections. If you’re nice, likable, approachable, a team player, proactive, patient, sociable, positive, reliable, and honest, we’d love to hear from you.

Our team members are the face and personality of each Rook location! As a team member at Rook, you have the power to delight our customers with over-the-top customer service and amazing coffee! Our #1 focus is to ensure each customer’s visit is centered around our 3 pillars of excellence: Quality, Simplicity and Experience!

We are proud to offer the following team member benefits

  • Paid sick time
  • 401(k)
  • Employee discounts
  • Free coffee while working
  • Participation in store and companywide events!

    • What you'll do

  • Brew amazing coffee and cold brew beverages for our customers while adhering to product recipes and quality standards
  • Handle and prepare pastries and other food items
  • Maintain a neat and orderly workspace and store environment
  • Maintain high standards for food and workplace safety
  • Create and maintain a welcoming and fair work environment for customers and coworkers
  • Deliver over-the-top customer service and builds strong relationships with our customers by fully executing our GRINDS service model
  • Serve as point-of-contact (POC) for the store in the absence of the store manager and manager-in-training. POC responsibilities may include: Holding the keys to the building with the purpose of opening or closing the store, cash counting and audits, preparation of daily cash deposit, facilitation of daily tasks, customer conflict resolution

    • What you'll need

  • The desire to work at Rook for a minimum of 6 months
  • Weekend availability
  • A Positive mental attitude and outlook on life
  • Strong interpersonal skills
  • A friendly and genuine personality is a must!
  • Experience in a Barista or equivalent fast-paced restaurant or retail customer service role for a minimum of three months
  • High school diploma or equivalent
  • The ability to function as part of a cohesive team
  • The ability to lift or move a minimum of 45 lbs
  • The ability to remain calm and organized during peak, high intensity-business hours
  • The ability to stand for an extended period of time

    • Skills

    Beverage RecipesCash HandlingCold Brew PreparationCustomer ServiceFood SafetyInventory ManagementPOs

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