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Two95 International Inc. logo

Posted 88 months ago

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Tech Support Consultant - San Jose, CA

San JoseOn-siteContract

AI Summary

Tech Support Consultant handles end-user support for new equipment, OS/app deployment, and AD-related migrations, delivering on-site software services and ensuring SLA-based customer satisfaction.

About this role

  • Experience in refresh activity,
  • Win 10 migration and AD migration aftercare
  • Activities will include but not limited to:
  • Inboxing new equipment,
  • Installing OS and applications using SCCM and other tools
  • Providing support to end users on new equipment
  • Troubleshooting end user issues after AD migration.
  • Decommissioning old equipment.
  • Manages the onsite delivering of software services, installation and configuration for customer environments.
  • The job solves various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.
  • Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
  • Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks.
  • Good understanding of the general/technical aspects of the job.
  • Organizes own tasks and receives general instructions on all work

Note: If interested please send your updated resume and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest!

Skills

Active DirectoryAD MigrationEnd-user SupportEquipment ProvisioningIT Service DeliveryLAN/WAN BasicsMigration AftercareOnsite Software ConfigurationOS DeploymentSCCMSoftware InstallationTroubleshootingWindows 10

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