Posted 3 days ago
Technial Support Engineer (Italy)
AI Summary
A Level 2 BT Service Delivery Specialist provides technical and business-hours support covering hardware, software, and network issues, handling user onboarding/offboarding, incidents, requests, documentation, vendor management, and ServiceNow processes.
About this role
• Level 2
• BT Service Delivery Specialist
• Business hours and occasionally extended hours, weekends, holidays
• For 6 months
• Responsibilities include hardware support, software support, network support, user onboarding/offboarding, documentation and knowledge management, vendor management, incident and request management, meeting room support, country and site-specific support, project capitalization and Capex closure, asset upgrade management, and ServiceNow familiarization
• Languages: Italian – English (fluent)
• On-site work model
Skills
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