Technical Account Manager

We are looking for a Technical Account Manager (TAM) to provide technical support to our B2B clients (casino operators) and internal B2C brands.

The TAM will be responsible for troubleshooting platform issues, supporting integrations, managing technical incidents, and ensuring smooth casino platform operations.

Key Responsibilities:

B2B & B2C Technical Support

• Provide technical support to B2B clients and internal B2C brands.
• Resolve platform issues, manage tickets and escalations, and meet SLAs.
• Communicate incident updates and resolutions.

Casino Platform & Integrations

• Troubleshoot accounts, payments, bonuses, wallets, game launches, and settlements.
• Support third-party integrations and BackOffice configurations.
• Analyze APIs, callbacks, logs, and errors to identify root causes.

Incident Management

• Coordinate incident resolution with internal teams and external providers.
• Escalate critical issues promptly and recommend permanent fixes.

Documentation & Process Improvement

• Maintain technical guides and document incidents, root causes, and resolutions.
• Improve support processes and reduce recurring issues.

Requirements:

• 2+ years of experience in Technical Account Management, L2 Technical Support, or a similar technical role in iGaming.
• Strong understanding of casino platforms, BackOffice systems, and casino operations.
• Experience with casino game providers, aggregators, and third-party integrations.
• Knowledge of REST APIs, JSON, HTTP requests, webhooks, and callbacks.
• Experience investigating technical issues using logs and tools such as Postman.
• Understanding of player wallets, gaming transactions, bonuses, and payment flows.
• Experience with Jira or similar ticketing systems.
• Good command of English.

Nice to Have:

• Experience with B2B casino platforms or white-label solutions.
• Basic SQL knowledge.
• Experience supporting multiple casino brands or operators.

By joining us, you can expect:

• A unique opportunity to build a career in a global, fast-growing company.
• An attractive remuneration package, based on qualifications and experience.
• Continuous learning and development opportunities.
• Company-wide events and team activities, fostering a fun and supportive work environment.
• Wolt monthly allowance.
• Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages.
  
• Medical and wellness app, supporting both mental and physical well-being!

Apply now and let’s achieve success together

• Apply at https://aloplay.bamboohr.com/careers/117?source=aWQ9MTg%3D to become a member of our amazing team!
• We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.