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TTEC

Posted 3 months ago

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Technical Account Manager

ManilaRemoteFull-time

AI Summary

Technical Account Manager to steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems.

About this role

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a Technical Account Manager to steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience.

This is a 100% remote opportunity! Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.

What You Will Do:

  • Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.
  • Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.
  • Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.
  • Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes.
  • Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.
  • Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap.

    • What You Will Bring:

  • Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms.
  • Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures.
  • Ability to translate client goals into actionable technical plans and lead cross-functional execution.
  • Strong communication, stakeholder management, and executive-level summarization skills.
  • Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools.

    • Skills

    Amazon ConnectAWSChange RequestsCloud OperationsCX ArchitecturesEnvironment StabilityIncident ManagementITSMJiraMicrosoft DynamicsRelease CoordinationRenewal PlanningServiceNowStakeholder ManagementTelephony/IVR

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