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Highspot

Posted 6 months ago

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Technical Account Manager, EMEA

LondonOn-siteFull-time

AI Summary

Technical Account Manager responsible for acting as the primary technical liaison for Highspot's largest customers, delivering product guidance, troubleshooting complex systems, and driving retention and growth.

About this role

About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About The Role
Join us on an exciting journey as a Technical Account Manager, where you'll be a driving force behind our largest customers' success stories. As a pivotal link between our innovative software and our valued customers, you'll deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.

What You'll Do

  • Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions.
  • Serve as the primary technical liaison between our company and our largest, most strategic customers, understanding their unique business needs and technical environments.
  • Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively.
  • Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering. Together, we'll ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth.
  • Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success.
  • Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback.
  • Deftly manage customer expectations and deliverables through effective communication and stakeholder management.

    • Your Background

  • 3-5 years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar role with a focus on delivering solution value to customers.
  • Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications.
  • Strong understanding of software development processes and methodologies, underpinning your ability to navigate and thrive within our dynamic ecosystem.
  • Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse.
  • Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions.
  • Capacity to manage multiple projects and clients concurrently, maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment.
  • Familiarity with integrating CRM and SSO software, alongside proficiency in technical domains such as email deliverability and APIs.

    • Skills

    APIsCRM IntegrationCross-Functional CollaborationCustomer-facing CommunicationCustomer SuccessData AnalysisEmail DeliverabilityExperimentation And FeedbackIntegration PatternsOnboarding And EnablementProblem SolvingProduct GuidanceSoftware Development ProcessesSolution ArchitectureSSO IntegrationStakeholder ManagementSystem UnderstandingTechnical Account ManagementTechnical LeadershipTechnical TroubleshootingTroubleshooting

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