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Pigment

Posted 8 months ago

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Technical Account Manager - Paris

ParisRemoteFull-time

AI Summary

Senior client-facing technical architect for strategic Pigment customers, aligning success plans with clients’ roadmaps, delivering performance guidance, audits, and product enhancements.

About this role

Join Pigment: The AI Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
With a team of 500+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

As part of the Success Advisory team, you’ll work closely with our strategic clients to help them optimize their Pigment experience. A product champion with both strong technical abilities and client-facing acumen, you’ll deliver exceptional service to demonstrate the full value of the Pigment platform.

Additional Responsibilities:

  • Align with our Customer Success teams to build strategies that consider clients’ roadmap and challenges
  • Be the trusted advisor to our most strategic clients regarding technical topics, ranging from performance best practices to Pigment multidimensionality concepts
  • Run audits on our clients’ workspaces
  • Enrich and maintain our Success Plan offering to uphold industry standards of excellence
  • Collaborate with Product & R&D to identify areas of opportunity for product enhancements

    • Minimum Qualifications:

  • 6 years of experience as a Solution Architect or a similar technical, client-facing role
  • Comfort and confidence in client-facing interactions, whether with client administrators or C-Suite executives-Strong EPM modeling experience

    • Preferred Qualifications:

  • Ability to quickly identify a technical challenge and communicate solutions to clients
  • Proven ability to lead multiple projects with internal & external stakeholders
  • Experience with finance processes or other use cases (such as supply chain, SPM, Workforce)
  • Experience in data analysis, data flows & connections (SQL, API)

    • What We Offer:

  • Competitive package
  • Stock options to ensure you have a stake in Pigment's growth
  • The best health insurance with Alan Blue entirely free for you and your family
  • Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
  • Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
  • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
  • High-end equipment (based on stock/availability) to do your work in the best conditions

    • How We Work:

  • Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
  • Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
  • Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
  • Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
  • Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations

    • Skills

    APIClient-facing CommunicationData AnalysisData ModelingEPMFinancial Planning SoftwareMultidimensional ModelingPerformance OptimizationProduct FeedbackSQLSuccinct Technical AdvisoryWorkspaces

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