Technical Consultant

360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for scoping custom technical and consulting projects, building custom solutions, coordinating with the Technical Services team and delivering on those projects for our clients. You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. The successful candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset.

As a Technical Consultant, you are part of our implementation team, who plays a key role in seamlessly onboarding new customers: you are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform as well as specifications for the development of Technical Solutions.

You will support and manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support, mainly on strategic accounts as a technical expert. You will define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s), 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.

As we grow, we need to continue to automatize and find repeatable solutions. Part of your job will be to design tools to either support the rest of the team and specific customer’s requests and avoid time-consuming work.

Within 1 month, you will:

Within 3 months, you will:

Within 6 months, you will:

Within 12 months, you will:

The Skills Set:

8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders; customer facing background preferred (e.g. Technical consultant, Technical Project Manager, Technical Account Manager, Business Analyst)

Excellent understanding of APIs and REST integrations

Strong technical skills, including experience with programming languages such as Java, Python, or Ruby

Knowledge of SaaS platforms, cloud-based solutions, and web technologies

Experience scoping projects, designing technical solutions, and delivering projects

Excellent problem-solving skills and ability to troubleshoot complex technical issues

Ability to adapt your communication to different audiences (highly technical vs. less/non- technical stakeholders)

Organized, structured, rational and analytical way of working

Ability to work independently and as part of a team in a fast-paced, deadline-driven environment

Experience with project management methodologies such as Agile or Scrum is a plus

Enthusiasm for our culture explained here https://bit.ly/Convexity360L

What we offer:

Interview Process:

Phone Screen with our Talent Acquisition Manager

Discovery Meeting with our Head of Technical Services

Case study with our Head of Technical Services and our Head of professional Services EMEA

Clarification Meeting with a Technical Consultant

Culture Fit with our VP Global Professional Services

Offer!