Posted 1 month ago

Technical Customer Success Specialist (Evening shift)

VilniusOn-siteFull-time

AI Summary

Manages post-sale customer interactions as the main point of contact for B2C/B2B clients, guiding them through processes and coordinating with internal teams to resolve issues.

About this role

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:

Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

A word from the team:

Here at Oxylabs, we are offered an opportunity to become our best selves while having all the tools needed to enhance our skills and work on overall growth. You will be in charge of providing our clients, who include several Fortune 500 organizations, an outstanding customer experience, guiding them through various processes, and guaranteeing effective teamwork. If you are an ambitious person with a customer-oriented mindset, apply and skyrocket your career!

Your day-to-day:

Be the main point of contact between the company and B2C/B2B customers.

Collect relevant information from our clients and internal databases and verify it.

Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.

Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.

Work alongside techies to understand IT business logic.

Partner with our customers to effectively resolve issues through online chat and email.

Working hours:

Evening shift 17:00 to 01:00 EET.

Your skills & experience:

Proven experience in customer support or related roles.

Excellent communication skills in English and Lithuanian.

Quick reaction and concentration, empathy and love for helping people.

Motivated, ambitious, self-learner, independent.

Tech-savvy personality and problem-solver attitude.

Nice to have:

Experience with Proxies/VPNs or similar products.

Don't hesitate to apply even if you missed some of the criteria.

Salary:

Salary: Gross salary 1500 - 1900 EUR/month.

To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here.

Skills

Customer Relationship ManagementEmail SupportEnglish (b2b Customer Support)Issue ResolutionIT/business Logic LiteracyLithuanian (b2b Customer Support)Online ChatProactive Problem SolvingProxies/vpns Experience (nice To Have)

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