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Oxylabs

Posted 1 month ago

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Technical Customer Success Specialist (Evening shift)

VilniusHybridFull-time

AI Summary

Technical Customer Success Specialist supports B2B and B2C clients through chat, email, and dedicated channels, investigating issues, explaining technical topics, and coordinating with internal teams to ensure smooth product experiences.

About this role

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

The team waiting for you:
Our Customer Success team helps clients get the most value from our products by guiding them through technical questions, product setup, troubleshooting, and day-to-day usage. As a Technical Customer Success Specialist, you’ll support a wide range of clients, including global enterprise companies, making sure they have a smooth experience and the right solutions when challenges come up. This role is a strong starting point for someone who wants to grow in a fast-moving tech environment, with many team members later moving into areas such as Account Management, Engineering, Data Analytics, Customer Experience, and Product. The challenge is to combine technical curiosity, clear communication, and a problem-solving mindset to create a customer experience that builds trust and long-term success.

In this role, you’ll:

  • Support B2C and B2B customers through online chat, email, and dedicated communication channels for higher-tier clients, acting as their main point of contact from the first question to issue resolution.
  • Investigate customer requests by collecting details from clients, checking internal databases, and verifying the information needed to understand and solve the issue.
  • Respond to customer queries quickly and professionally, explaining technical topics clearly, keeping customers updated, and following through until the issue is resolved.
  • Work with technical teams to understand product logic, clarify more complex cases, and turn technical information into clear customer-facing answers.
  • Monitor daily operational tasks such as server health checks, client-specific communication channels, and shift handovers to keep the team aligned and customer support consistent.
  • Provide proactive support throughout the customer lifecycle by spotting recurring questions, sharing helpful guidance, and helping maintain high customer satisfaction.

    • Working hours:

  • Evening shift 17:00 to 01:00 EET.

    • Your skills & experience:

  • Proven experience in customer support, customer success, or another client-facing role.
  • Tech-savvy mindset with a problem-solving attitude and curiosity to understand how products work.
  • Investigative, motivated, and independent approach, with the ability to learn quickly and take ownership.
  • Quick reaction, strong focus, and empathy when helping customers solve issues.
  • Excellent communication skills in English and Lithuanian.

    • Nice to have:

  • Experience with Proxies/VPNs or similar products.
  • Don't hesitate to apply even if you missed some of the criteria.

    • Salary & Benefits:

  • Gross salary: 1500 - 2050 EUR/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
  • Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
  • Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
  • Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
  • Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.

    • Skills

    Customer SuccessCustomer SupportEmail SupportOnline ChatProduct SetupProxiesServer Health ChecksTroubleshootingVPNs

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