Posted 1 month ago

Technical Deployment Manager

BostonOn-siteFull-time

AI Summary

Drives end-to-end deployment programs for a genomics platform, coordinating across Sales, Manufacturing, Operations, Field Service, and Applications teams to ensure on-time, predictable customer go-lives. Acts as primary customer contact during deployment planning and execution.

About this role

ABOUT US:

Volta Labs is building a suite of genomics applications for our first-of-its-kind digital fluidics sample prep automation platform. Our technology will remove the need for laborious sample setup, provide a technology-agnostic suite, and shorten sample processing time from hours to seconds. We believe our tech is the next step in unlocking the hospital of the future and will accelerate medical research by decades.

THE TEAM:

You'll join a team of innovative thinkers who love to experiment, collaborate, and win together. We are passionate about pushing the boundaries of automation, biology, computing, robotics, design, and user experience to benefit our customers and the world.

We are looking for a Technical Deployment Manager to drive smooth, on-time customer deployments across multiple geographies and time zones.

This role serves as the single-threaded owner from sales handoff through customer go-live, ensuring that every deployment is well-coordinated, predictable, and executed without surprises. You will coordinate across Sales, Manufacturing, Operations, Field Service, and Applications teams while acting as a clear point of contact for customers during deployment planning.

This is an in-person, on-site role based at our Boston headquarters, requiring close coordination with internal teams and hands-on engagement with deployment readiness.

Beyond deployments, you will also support cross-functional initiatives led by the Scientific Program Manager, contributing to internal programs that improve scalability, readiness, and operational excellence.

The ideal candidate is organized, technically fluent, and proactive — someone who asks the right questions early, identifies risks before they escalate, and drives teams to action when timelines are at risk.

Day 1 to Year 1:

Own end-to-end deployment execution from signed order through successful installation and handoff to customer-facing teams.

Build and manage detailed deployment plans, ensuring readiness across instruments, consumables, software, documentation, and field resources.

Coordinate shipments, monitor milestones, and proactively identify and escalate risks related to logistics, site readiness, or resource availability.

Serve as the central point of coordination across Sales, Manufacturing, Operations, Field Service Engineers, Applications Scientists, and Support.

Communicate clearly with customers on deployment timelines, dependencies, and changes, ensuring alignment and trust throughout the process.

Lead rapid issue response when deployment-critical problems arise, making decisions under uncertainty and mobilizing the right teams to resolve issues quickly.

Translate recurring deployment challenges into scalable processes, playbooks, and SOPs to improve future execution.

Support internal, cross-functional initiatives (e.g., process improvements, readiness frameworks, deployment scaling efforts) in partnership with the Scientific Program Manager.

Within 3 months you’ll…Ramp on Callisto systems, deployment workflows, and cross-functional processes. Shadow active deployments and begin owning smaller deployments or components. Build relationships across internal teams and identify key risks and gaps in current processes.

Within 6 months you’ll…Own full deployment cycles independently from sales handoff through go-live. Drive improved install readiness and reduce last-minute surprises through proactive planning. Act as the primary point of contact for customers during deployment execution

At 12+ months you’ll…Own deployments across multiple regions with consistent, high-quality execution. Establish standardized deployment playbooks, checklists, and SOPs. Drive continuous improvements that increase deployment speed, predictability, and customer satisfaction. Contribute to broader operational programs that support scaling deployments globally.

Who You Are:

4–5 years of experience in project management, deployment logistics, technical operations, customer operations, or a related field (BS or MS preferred)

Comfortable navigating hardware, software, and technical workflows — fluent enough to understand dependencies and ask the right questions

Takes ownership seriously: moves work forward across teams, holds stakeholders accountable, and drives progress without waiting for perfect information

Challenges assumptions, asks questions early, and digs into root causes before small issues become big ones

Makes practical decisions quickly in ambiguous situations to keep deployments on track

Clear, structured communicator who can coordinate effectively across internal teams and external customers

Flexible across time zones and willing to support deployment-critical activities outside standard hours when needed

Nice to Have

Experience supporting instrument deployments, field operations, or customer implementations in biotech, life sciences, or technical hardware environments

Familiarity with laboratory workflows, sample prep, sequencing, or NGS-related operations

Track record of building or improving operational processes in a fast-scaling organization

Skills

Biotech Hardware FamiliarityChange ManagementCross-Functional CollaborationCustomer OnboardingDeployment LogisticsEquipment CoordinationGantt/critical Path PlanningGlobal Deployment CoordinationInstallation PlanningInstrument DeploymentsIssue EscalationLogistics PlanningMilestone TrackingNGS WorkflowsOperational Process ImprovementPlaybooksProject ManagementRisk ManagementSite ReadinessSoftware/hardware IntegrationSOPsStreamlining DeploymentsVendor Coordination