Technical Enablement Manager

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!

Awesome perks await in #WeAreTGT: EASTWOOD!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Your Best Work Setup: Join our Eastwood team and enjoy a flexible hybrid work arrangement while supporting US-based clients on a night shift schedule.

As a Technical Enablement Manager

You will serve as the technical bridge between Partner Success Managers (PSMs), Partners, Product/Development, and Product Specialists.

Ideal Technical Profile

• More than 3+ years of required experience as a Technical Account Manager, Customer Success, Solutions Consultant, Implementation Consultation, Service Delivery, or related roles.

• Experience working within the Managed Service Providers (MSPs), SaaS, IT Automation, or SaaS technology environments.

• Experience delivery customer onboarding, enablement, or implementation programs.

• Experience presenting to technical and business stakeholders.

• Working knowledge of PSA, ITSM, automation, and AI-driven service management platforms.

Your Impact Starts Here

Partner Onboarding & Implementation

• Lead partner onboarding, implementation, and platform adoption.

• Facilitate kickoff, planning, and onboarding sessions.

• Ensure successful transition to ongoing success management.

Technical Advisory & Partner Enablement

• Act as a trusted technical advisor to partners.

• Deliver training, best practices, and adoption guidance.

• Support automation and workflow optimization initiatives.

Quarterly Business Reviews & Adoption

• Provide technical insights and adoption recommendations during QBRs.

• Identify risks and opportunities to improve partner success.

Escalation & Product Coordination

• Manage technical inquiries and coordinate escalations.

• Liaise between Partners, Product, Development, and Success teams.

• Drive issue resolution and advocate for partner needs.

Cross-Functional Collaboration

• Maintain accurate records and support business objectives.

• Uphold company values, confidentiality, and collaborative teamwork.

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today!